Student Services Assistant IV– Band D CALS Department of Communication Cornell University Ithaca, NY
The College of Agriculture and Life Sciences is a pioneering practitioner of purpose-driven science and Cornell University's second largest college. We work across disciplines to tackle the challenges of our time through world-renowned research, education and outreach. We want to leave the world better than we found it, so we seek out those not simply driven to master their discipline, but passionate about doing so to serve the public good. CALS is fundamentally invested in improving the lives of people, their environments and their communities both in New York State and around the world.
The Department of Communication is searching for an individual with the ability to exercise a high level of independent judgment and work under very general supervision from the Director of Undergraduate Studies (DUS) and Department Business Administrator (DBA) in a team and service oriented environment, administering all aspects of the Undergraduate Program. This individual is responsible for all undergraduate services that includes providing core undergraduate advising to approximately 300 undergrads, providing administrative services for the curriculum committee, coordinating special events, maintaining student and curriculum records.
As the first point of contact for current and prospective undergraduate students this individual will be responsible for answering a variety of general questions from students and their families; counsel and advise current and prospective undergraduate students on academic requirements, course options and extracurricular opportunities; assign faculty advisors and oversee advising records; plan department undergraduate events (orientations, commencement, open house sessions for prospective students, Cornell Days for admitted students). Communicate to students via variety of methods including social media, web site.
Provide a full range of administrative support for the undergraduate program and act in a leadership role to assist the Director of Undergraduate Studies.
Bachelor's degree or equivalent with less than one year of experience or equivalent combination.
Working knowledge of standard office systems including word processing, spreadsheets (excel), databases.
Strong customer service skills.
Possess excellent written and oral communication skills, organizational skills with the ability to prioritize multiple projects, demonstrate flexibility, adapt to changes and provide consistent and accurate information.
Provide high level of initiative to anticipate needs of program and fulfill program objectives with minimal supervision.
Demonstrated computer skills and experience with report preparation and analysis.
Requires High Level of discretion and sound judgment with confidential information.
Ability to independently coordinate programs and manage activities is essential.
Ability to provide effective academic guidance to the department's current and prospective students.
Ability to work under general supervision.
Knowledge of Cornell student systems (Bursar, grades, course enrollments).
Background check may be required
No visa sponsorship is available for this position.
No relocation assistance is available for this position.
College of Agriculture and Life Sciences
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Student Services Asst IV
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