The Customer Care Rep must efficiently answer, screen and route incoming calls that come into the Comprehensive Cancer Center (CCC). Position requires a positive attitude and ability to effectively respond and prioritize all calls as needed. Must exhibit Best in the Nation Customer Service skills at all times.
Provide telephone support to St. Joseph's Comprehensive Cancer Center (CCC):
Utilizes excellent customer service skills.
Respond to all in-coming calls to the CCC in a positive and effective manner.
Assists schedulers with simple scheduling duties
Assists departments with administrative and clerical services as needed.
Accurately accesses SCL Health databases to locate patients, doctors and employees
Accurately routes calls to correct destination.
Prepare written reports as needed.
Must be able to send out emails: timely and correctly.
Promotes mission, vision and values of SCL Health.
Able to work within the EMR in use at the CCC and SJH.
High School diploma or equivalent required.
One year experience working as a telephone operator, receptionist, or in a professional business environment.
Excellent judgment and professionalism and the ability to communicate with all levels of employees, administration, physicians, nurses and other callers.
Excellent customer service skills.
Proficiency in office software applications and customized call center applications.
Ability to compose information documents of a quality that can be sent to senior level management as needed.
Ability to save and attach files.
Strong organizational skills with attention to detail.
Excellent grammar, typing and spelling.
Must be detailed oriented.
Must be able to work well under pressure.
Experience working in a healthcare environment preferred.
We reveal and foster God's healing love by improving the health of the people and communities we serve, especially those who are poor and vulnerable.
Inspired by our faith,
•We will be distinguished as the premier person-centered health system and trusted partner.
•We will share accountability with clinicians and other stakeholders to coordinate care across all settin...gs and improve access, quality, health outcomes, and affordability.
•We will grow as community-based health networks to serve more people in partnerships with others who share our vision and values.
Caring Spirit - We honor the sacred dignity of each person.
Excellence - We set and surpass high standards.
Good Humor - We create joyful and welcoming environments.
Integrity - We do the right thing with openness and pride.
Safety - We deliver care that seeks to eliminate all harm for patients and associates.
Stewardship - We are accountable for the resources entrusted to us.