Rutgers, The State University is seeking a Mental Health Specialist II for the Access Center at Rutgers, University Behavioral Health Care.
Performs functions in support of the Unit's mission providing person centered, culturally competent, and "consumer friendly" services to individuals who contact the Call Center. Receives requests for service, undertakes review of the service need of the caller or consumer, and responds by offering support and appropriate referrals and disposition.
Responds to referrals, inquiries, and other contacts with professionals, outside agencies, and other parties in a professional and cordial manner.
Takes the initiative to identify the needs of the individual served, using language and tone which communicates respect for the individual.
Assists the individual served to effectively address the problem, and/or refers the individuals served to the appropriate clinical staff.
Demonstrates awareness of co-occurring substance abuse disorders and cultural factors that affect patterns.
Demonstrates awareness that the CASE model is the tool used by UBHC to assess suicide risk.
Demonstrates the ability to use a standardized template thoroughly and efficiently to guide a telephone screening of the service needs of all populations with the full array of behavioral health problems.
Demonstrates the ability to identify contacts that need a higher level of intervention, and follow departmental protocol for handling and triaging crisis or high risk calls.
Identifies appropriate resources for consumers based on assessed needs as measured by supervisory observation and record review.
Documents all contact information in accordance with departmental protocols and accurately and appropriately inputs data in unit's informational system.
Maintains comprehensive and up-to-date knowledge of eligibility and admission criteria for units, programs and contracts.
Performs other related duties as assigned.
Minimum Education and Experience:
Requires a Bachelor's degree in a relevant social or health care field.
Equivalent education, experience and/or training may be substituted for the degree requirement.
Applicants possessing a degree in Social Work must have an active New Jersey certification/licensure as required by the State Board of Social Work.
Required Knowledge, Skills, and Abilities:
Must have experience with Microsoft Office (i.e. Word, Excel, etc.).
Must be able to work independently and as a member of a team.
Previous training and/or experience working with substance use disorders preferred.
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was ...at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.