The Office of Medical Computing in the Jacobs School of Medicine and Biomedical Sciences is a high energy area with cutting edge technology. The office supports computer services for our students, residents, faculty and staff to provide resources to help resolve problems, report bugs and suggest improvements.
The Medical Programmer will perform the following duties for the office:
User Support: Provide assistance to JSMBS faculty and staff computing end users in solving computer and mobile device related software and hardware issues, to include PC peripheral devices, such as printers, scanners, wireless keyboards/mice, monitors, mass storage devices, and Bluetooth devices.
University Services: Maintain and Update the Dynamic Host Configuration Protocol (DHCP) database; Expertise in e-mail packages, including the Web Client Configuration of VPN access Configuration of RSA multifactor authentication End user education to SMBS faculty and staff in use of various instructional support tools such as Turningpoint Cloud, SMART Notebook/Ink, and Microsoft Powerpoint
Management of licensed software
Proficiency in Microsoft software installation/update including introduction, end-user assistance, and personalizing settings: Windows 7/8/10 operating systems with 'network connections', and 'service management' configuration; 'Office 2010/2013/2016' applications suite features, and data transfer.
Proficiency in UB standard software installation/update to include: Symantec Anti-Virus; Citrix; Adobe Acrobat Reader and Flash Player; VPN; Oracle Calendar; Internet Explorer; Windows Media Player; Java; Mozilla Firefox; Endnote, Turningpoint Cloud. Expertise in OMC specific software such as: Symantec "Ghost" software to ensure data security and provide efficient rebuilds. "Bomgar" remote access software for troubleshooting and application repair.
Configuration of various Electronic Medical Record software packages for clinical operations. Independent set-up of off-site clinical operations for reception, offices and examination rooms whether new, existing, or relocated, to include networking/firewall issues and third party supplied hardware configuration
Student specific support issues such as: Orientations; Printing; Passwords; Scanning; E-mail; Computer Center operations; Responseware.
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