This is a 17.5 hour per week position. The schedule is as follows: Wednesday 1:30-5, Thursday 9-5, Friday 9-5. Please note that Thursday and Friday include a one hour unpaid lunch break.
Job Summary: The Art Study Centers Receptionist will greet and direct all visitors to the Art Study Centers located on the fourth floor in the Harvard Art Museums. The individual in this role will be required to engage with all visitors in a professional, courteous manner. Primary duties include welcoming and orientating all visitors to the fourth floor Art Study Centers; facilitating the production of visitor badges; providing information to visitors about the Art Study Centers and museum programming; answering incoming calls and directing them to the proper person. Additional duties include basic data entry and clerical assistance for Collections Management staff as needed. Duties and Responsibilities:
Oversee the first point-of-contact with visitors to the Art Study Center floor and provide visitor badges.
Communicate with the Art Study Center staff to announce visitors.
Provide basic instructions to visitors regarding the Art Study Center guidelines and policies.
Access the museum's collection database to provide appointment-based assistance to Art Study Center visitors. This may involve the following actions: confirm the availability of artwork for viewing; provide alternative artwork selections for works not immediately available; assist with submitting an electronic visit request form on behalf of the visitor(s).
Resolve visitor questions and concerns.
Keep informed of all museum programming and events in order to better answer visitor questions.
Provide informational assistance to visitors in art viewing spaces in all buildings operated by the Harvard Art Museums.
Clerical assistance with a variety of tasks such as data entry, scanning of documents, production of correspondence and other documents, filing and archiving of divisional work product.
When necessary clarify visit requirements with visitors ahead of their arrival and forward the information to the appropriate Art Study Center staff member.
Use template to draft and send confirmation emails to visitors.
Other duties as assigned.
The Art Study Centers at the Harvard Art Museums sits within the Division of Collections Management at the Harvard Art Museums. The Division's professional staff is charged with the registration, movement, and storage of collections and has ultimate practical and logistical responsibility for control of and access to the collections, with a special emphasis on the safety, security, and efficiency of the handling and movement of works of art, all of which is part of the charge of the Art Study Centers being responsible and accountable for the safety and security of the Museums' collection of 250,000 works of art. Occasional weekend and evening work may be required.
Salary Grade: 051
Union: 55 - Hvd Union Cler & Tech Workers
Candidates MUST meet the following basic qualifications in order to be considered for this role: Minimum of one year of experience working in a public service environment.
Bachelor's Degree preferred. Demonstrated computer skills required; familiarity with The Museum System (TMS) and Basecamp preferred. Proven ability to deal with the public. Excellent interpersonal and communication skills (written and verbal). Possess and exhibit a helpful, calm and friendly demeanor. Proven ability to establish and maintain effective working relationships with a variety of individuals and groups. Must be self-motivated and able to work independently and as a team member in a work environment of multiple and conflicting priorities.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. T...he University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.