Senior Process Improvement Engineer - MSK Tele-Oncology Program
Memorial Sloan-Kettering Cancer Center
August 8, 2017
New York, New York
Full-time - Experienced
At Memorial Sloan Kettering (MSK), we're not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we're driving excellence and improving outcomes.
For the 27th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker's Healthcare list as one of the 150 Great Places to Work in Healthcare in 2016, as well as Glassdoor's annual Employees' Choice Awards 2017. We're treating cancer, one patient at a time. Join us and make a difference every day.
We are seeking a Senior Process Improvement Engineer who will be responsible for planning, implementing and evaluating process design, improvement, and implementation projects to establish a Tele-Oncology program in disease management teams, departments, inpatient units and outpatient practices. This work includes, though is not limited to, facilitation of PI projects and kaizen events; management and surveillance of data for telemedicine opportunities; messaging trends in the data to leadership, departments and staff; and education and coaching of managers and front line staff in the latest PI methods.
Serve as a change agent for MSK's Operational Excellence program, providing leaders, teams, and departments with the most current process improvement and design methods and tools in order to transform the model of oncology care delivery.
Coach the facilitators of teams/directly facilitates teams that will identify, design and implement solutions using sound engineering principles, including Six Sigma and Lean methodology, that will result in one or more of the following: improved process, quality and capability; increased efficiency and productivity; improved patient safety & reliability; reduced cost; improved employee safety; and greater overall system capacity & capability.
Mentor and coach, in consultation with the Director of Continuous Improvement and Process Engineering, the entry level process improvement engineers and relevant organizational managers.
Collaborate with project managers and change leadership staff to deliver results and implement the organization's Operational Excellence program.
A Bachelor's degree (Master's preferred) with at least 3 years of experience in Industrial Engineering, Operations Management, Healthcare Management OR RN, PA, pharmacy, or other healthcare-related field with significant Lean/Six Sigma training and experience.
Lean Bronze or Lean/Six Sigma Black Belt Certification, or equivalent experience, required. Experience with design and innovation projects is a plus.
Experience in telemedicine, or telecommunications enabling remote provision of services is preferred.
Strong data analysis experience - Strong proficiency with Minitab or similar statistical software and with Tableau; familiarity with healthcare databases like Vizient.
Strong process mapping and visualization - Microsoft Visio, Value stream mapping software, such as eVSM or QI Macros, Enterprise architecture software with process/VSM mapping and simulation capabilities, such as CaseWise.
Excellent written and verbal communication- Strong proficiency in basic Microsoft Office Suite (Excel, Access, PowerPoint, Word).
Influence and networking - Ability to network, persuade and influence, engage stakeholders, build strong teams, positive internal customer focus.
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
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About Memorial Sloan-Kettering Cancer Center
As one of the world's premier cancer centers, Memorial Sloan-Kettering Cancer Center is committed to exceptional patient care, leading-edge research, and superb educational programs. The close collaboration between our physicians and scientists is one of our unique strengths, enabling us to provide patients with the best care available today as we work to discover more effective strategies to prevent, control, and ultimately cure cancer in the future. Our education programs train future physicians and scientists, and the knowledge and experience they gain at Memorial Sloan-Kettering has an impact on cancer treatment and the biomedical research agenda around the world.