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Talk about meaningful work. Talk about an important role. Let's talk about your next career move. Due to our expanding business, UnitedHealth Group is seeking Clinical Administrative Coordinators who share our passion for helping others live healthier lives. As one of the world's leading health care companies, UnitedHealth Group is pursuing innovative new ways to operate our service centers and improve on our ability to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Take this opportunity and begin doing your life's best work. (sm)
The Clinical Administrative Coordinator provides routine administrative support to the Utilization Management team. Including but not limited to answering provider lines, and demonstrating exceptional customer service. The Clinical Administrative Coordinator plays a key role in building professional relationships with external stakeholders and internal customers.
Data entry of client information into designated database / Electronic Health Record (EHR) System Processing and tracking inpatient and outpatient authorization requests within designated turnaround times Distribution of appropriate work products to clinical teams for clinical review.
Update and validate demographic and diagnosis information in (EHR) as needed
Scanning of documents for retention and filing of documents
Purging of documents
Facsimile and photocopy duties; other assistance to clinical support team member as needed with overall direction from Clinical Support Supervisor
Efficiently answer incoming calls and provide prompt and courteous service to customers and guests. External stakeholders include inpatient hospitals; Providers; Billers, etc.
Position requires ability to access the countys electronic medical record
Processing Authorizations within the establish TAT, and serving as back up for CSS processes depending on staff availability
Sort through incoming faxes
Cross train in all clinical support processes E-filing of all incoming authorization requests File data and perform other routine clerical tasks as assigned and for other departments as needed
Operate a variety of standard office machines, including a personal computer and a variety of computer software, DYMO label, phone, fax, calculator, and photocopy machine
Interpret and respond clearly and effectively to verbal requests over the phone or in person, and to verbal or written instructions in a timely manner
Establish and maintain effective working relationships with co-workers, supervisors, managers, stakeholders, and the general public
Perform reception duties in an efficient, professional and courteous manner
Pursue personal development of skills and knowledge necessary for the effective performance of the role
Serve as a central contact for crisis stabilization and inpatient bed availability
UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.
We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities... in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term.
We serve our clients and consumers through two distinct platforms:
?UnitedHealthcare, which provides health care coverage and benefits services.
?Optum, which provides information and technology-enabled health services.