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POSITION TITLE: Director of Social Services Case Management
REPORTS TO (TITLE): Divisional Social Services Director
FLSA CATEGORY: Exempt
STATUS TYPE: Full-Time
The full mission of The Salvation Army is supported through the provision of the high quality case management and emergency social services throughout the Army's Corps Community Centers and Service Extension delivery system.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for monitoring the administrative aspects of the social service case management delivery system. Will work in partnership with other Divisional Social Service Administrative staff to develop and implement a unified Corps and Service Extension social service delivery system.
May recommend changes in policies, procedures and the need for expenditure of certain funds which would increase the Division's social service delivery effectiveness.
Evaluates assigned personnel and recommends to the Director, personnel actions (promotion, salary adjustment, increment, dismissal).
May monitor intra-office relations and mediate disputes.
Participates (as needed) in the interviewing and hiring of potential Family &
Community Service and Divisional Social Service employees.
Oversees Divisional food pantry program by working with EDS and the Chicago Food Depository in the purchase and delivery of food to Corps.
Develops and oversees the emergency case management training program.
Oversees/administrates Divisional social service projects, including but not limited to the following: ETO social services data base roll out; debit card roll out; FEMA program.
Works with the Divisional Service Extension Director to provide a seamless service delivery system throughout the Division. This may include assisting in the training of Service Extension staff and volunteers.
Performs special administrative assignments or other duties as delegated by the Divisional Social Services Director.
Provides direct clinical and administrative supervision to case-workers (who are part of the social services case-management team.
May provide field instruction to social work interns.
Supervises non-clinical staff as assigned.
Provides training and consultation to Corps Emergency Service Workers, Service Extension staff/volunteers, and other Divisional personnel and volunteers on a monthly basis. The training and consultation sessions are provided through month continuing educational workshops, as well as individual on-site consultations at the Corps or other Emergency Services sites.
Engages in regular supervision/consultation with the Social Services Director.
Attends agency Administrative, Supervisor and General Staff meetings of Family and Community Services on an as needed basis.
Attends agency consultations and staff development programs.
Participates with the Director and other administrative and supervisory staff in planning for the development of the agency's professional programs and recommends plans and changes in programs whenever appropriate.
Participates in regular supervisory conferences with supervisees to discuss cases.
Keeps a daily log of case activity.
Clinical Intervention/Case Management support
Provides case management services as needed for assigned clients (i.e., referrals and advocacy).
Reviews all cases referred for extended case management support to ensure that the services are in line with established policies for assistance, as well as to determine the level of severity and urgency of the case to determine that qualified staff is assigned to handle more complicated presenting problems.
Completes case recordings and other client forms (which may include insurance and Medicare forms) and required reports for assigned clients per manual on “Office Policies and Procedures”.
Maintains and updates client case files.
May conduct intake assessments.
May provide group services.
Performs Employee Assistance Program (EAP) assessments as assigned.
Initiates contact with Illinois Department of Children and Family Services (IDCFS) as a mandated reporter when child abuse or neglect is suspected.
Initiates contact with the Elder Abuse Hotline as a mandated reporter when elder abuse is suspected.
Participates in professional seminars, conferences and other meetings for Continuing Education Units, to maintain LSW licensure and to increase professional knowledge.
Maintains an active interest and involvement in the social work field, and incorporates new developments into practice whenever possible.
May prepare written material for presentation or publication. This should be done with the knowledge and consent of the Social Services Director.
Maintains current knowledge of legislation that affects social work practice.
Additional duties as assigned.
This position reports to the Divisional Social Services Director.
This position supervises assigned case-workers, social work interns and other staff. They may use the resources of the Supervisor of Clinical Services on issues and problems related to social work practice. This individual will also participate on agency committees as assigned.
In contacts related to this position's duties, this individual acts as a representative of The Salvation Army and its mission.
This individual will be evaluated on how effectively the outcomes of this position are achieved.
Timeliness and accuracy of accomplishing assigned goals within budgetary guidelines will be reviewed.
This individual will be trained in CISM treatment and will be available to provide critical incident services on an as-needed basis.
An evaluation of how effectively service is provided.
Willing to promote the mission of The Salvation Army.
An interpersonal style that is service oriented as well as anticipates and responds to the needs of clients.
A flexible style that also displays a willingness to learn.
An excellent attention to detail, procedures, processes and policies.
A communication style that exhibits the principles and values of The Salvation Army, communicates information appropriately, as well as fostering team relationships.
A firm knowledge of the principles of social work, counseling, and case management.
A master's degree from an accredited school of social work.
At least eight years of satisfactory post graduate experience in a related position in the social work field, with demonstrated ability in clinical practice and clinical supervision.
LSW social work licensure in the State of Illinois required.
Promotional increment is related to maintaining LSW credential.
Valid Driver's license/MVR clearance.
PHYSICAL DEMANDS/WORK ENVIRONMENT
This position is required to do light to moderate physical work.
In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.
They must be able to visit sites and make presentations.
The work environment includes an office environment with a low noise level.
The Salvation Army is an Equal Opportunity Employer
Applicants with disabilities may contact us at (773)725-1100 for additional information or assistance with the application process.