Completes client intake screenings/assessments for agency programs currently part of centralized intake.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Answers incoming intake calls. Returns intake messages within 24 hours.
Completes intake screenings/assessments for Pillars’ programs currently part of centralized intake.
Provides resources for callers that are not able to be served within Pillars’ Program and assists them in making community connections.
Conducts initial benefit check for those who have Medicaid and Managed Medicaid plans.
Gathers data according to department needs and inputs intake data into electronic department records.
Maintains intake log and electronic client records in accordance with department policies.
Collaborates with other intake staff in processing client requests for service.
Works in collaboration with director and staff of Pillars’ Managed Care Program, Outpatient Mental Health, and SASS/Crisis Team as needed.
Works in collaboration with other agency programs and staff.
Participates in agency meetings, in-services, monthly department meetings, and weekly staff meetings.
Coordinates with other community agencies and organizations such as DCFS, schools, hospitals, and other providers in the community as required.
Gains knowledge on the different public and private insurance coverage accepted within the agency.
Maintains records in accordance with agency policies and complete required outcomes protocols.
Gains understanding of mandated reporting laws and ability to identify when they apply and how to act on them under guidance of supervisor.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities.
EDUCATION AND EXPERIENCE
Bachelor’s degree in nursing, counseling, psychology, clinical social work, marriage and family therapy or related field. At least six months experience in human services or equivalent combination of training and experience. Customer service experience required. Intermediate computer skills required.
Must be Bilingual (English/Spanish) and be able to communicate well verbally and in writing in both languages.
Seeking candidate with a positive, caring and compassionate attitude toward mental health and those with mental illness. Must also be able to problem solve and make quick decisions during intake calls.
Scheduling is based on needs of the department and includes some evening hours and may include Saturday hours, depending on need.
Pillars is the largest nonprofit provider of mental health and social services in the western and southwestern suburbs of Chicago. We aspire to build healthier communities by making connections and changing lives. In other words, our goal is to connect people to the resources they need to help them stay healthy or get back on their feet.
Pillars’ main lines of service are Mental Health, Addi...ctions, Domestic and Sexual Violence, Child and Family Services, and Community Housing. We have more than 30 programs within those lines of service. Our eight office locations span the western and southwestern suburbs of Chicago, including La Grange Park, Berwyn, Hickory Hills, Summit, and Western Springs. Several of our services are also provided in community settings including homes, schools, police stations, courthouses, and emergency rooms. Many of our services are bilingual, and many of our clients are low-income and/or use Medicaid.
Learn more at www.pillarscommunity.org
Pillars is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, religion, creed, color, national origin, gender, age, marital or veteran status, sexual orientation, disability or any other legally protected status.