This position oversees the lending of materials from Regenstein Bookstacks and Regenstein Reserve. This person is also responsible for answering patron questions relating to Access Services and serving as a resource for questions about other Library services. During evenings/weekends, acts as the supervisor in charge of the Regenstein Library, oversees Entry/Exit staff and building security, and enforces policies for maintaining a scholarly environment in the Library.Scheduling Notes: This position covers all circulation shifts as assigned. Responsible for occasionally flexing work schedule to cover other shifts as necessary. The expectation is that planned time off will be taken only during interim breaks, and the schedule will be flexible during interim breaks and summer quarter. The schedule is subject to change.ESSENTIAL FUNCTIONSCustomer Service and Interpretation of Library Policies to Patrons:Answers inquiries concerning overdue books, recalls, reserve problems, and fines both in person and via Desk Tracker.Listens to patrons with special problems or complaints and attempts to resolve problems as appropriate.Interprets Library policies and refers patrons' concerns to the Head of Circulation Services when appropriate. Responsible for the collection of fines and fees while on duty and balancing cash collected during scheduled hours.Troubleshoots Canon multi functional devices.Supervising, Coaching, and Documenting:Interviews, hires, trains, supervises, and coordinates scheduling of student counter attendants, a shared and/or rotating responsibility with the two other Circulation Supervisors.Distributes work to and monitors work done by student counter attendants. Coaches and directs student counter attendants in maintaining Circulation policies, procedures, and standards of service.Uses When to Work for adjusting schedules and recording student employee information and uses comment boxes to communicate information.Conducts routine orientation, training, and remedial training of student employees.Maintains training records and monitors student employees' progress and reports to Head of Circulation.Documents and updates Circulation procedures.Monitors, approves, and submits all documentation related to student counter attendants' payroll, a shared and/or rotating responsibility with other Circulation Supervisors.Building Security and Emergency Response:During evenings/weekends, acts as supervisor in charge of the Regenstein Library and oversees building security.Acts as a resource person for other campus libraries.Enforces policies for maintaining a scholarly environment in the Library. Provides initial response to emergencies.Assists patrons in contacting University Police if needed.Handles general inquires relating to building and security while on duty.Entry/Exit Control Responsibilities: Oversees Entry/Exit staff during evenings/weekends and insures timely coverage of their breaks.Resolves problems and appeals from users on Entry/Exit questions.Reports issues to the Head of the ID and Privileges Office.Oversees the application of rules and procedures for Library entrance during evenings/weekends.Working With Other Circulation Supervisors: Works closely with the Head of Circulation Services and other Circulation Services supervisors to ensure consistent services whenever Circulation is open.Assists in formally documenting and reviewing the performance of student counter attendants.Other Duties As Assigned.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability.The University of Chicago is an Affirmative Action / Equal Opportunity / Disabled / Veterans Employer.Job seekers in need of a reasonable accommodation to complete the application process may contact Human Resources by calling 773-834-1841 or by emailing email@example.com with their request.
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