Salary and benefits are competitive. Salary is commensurate with qualifications and experience.
This recruitment may be used to fill multiple openings.
The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Capital Planning & Development ("CPD") is forming a new organization Capital & Space Management (CSM) to integrate management of its capital resources, its physical assets, and its space information through a unifying strategic portfolio management approach branded as the One Capital Plan.
We have an outstanding opportunity for an Account Manager.
Account Managers are fundamental to the continuing development and enhanced utilization of the University's physical infrastructure, campus space and amenities. By working directly with leaders and decision-makers in all academic and administrative units, Account Managers translate the mission needs of academic units to space and facility requirements (renovations and renewal, new construction, leases) and plan solutions within the context of the capital budget and the One Capital Plan.
As the primary and permanent strategic-relationship manager with client units on behalf of CPD, the Account Manager works directly with all levels of leaders, managers, and subject-matter experts in assigned departments, collecting appropriate data to build and maintain an accurate profile of facility and space needs; understand client culture, mission, goals, and constraints; manage planning studies for capital projects and programs related to assigned clients; contribute to business cases for projects; and assists and facilitates effective project execution. The Account Manager is fully responsible for collecting client needs and translating them to a set of requirements that are evaluated and prioritized to form a project that CPD can execute, working closely with Asset Managers in CPD. The Account Manager ensures that viable options are provided and serves as the primary liaison to the client as options are vetted and accepted. The Account Manager helps manage the financial relationship with the client through the life of a project or occupancy in UW space. The Account Manager will engage in a variety of project types related to the client needs, including major projects, special projects, minor works, space planning initiatives, leasing, capital planning and physical campus planning. They are responsible for working in a multidisciplinary, multi-office, team-based environment, organizing and coordinating the engagement of staff and faculty throughout the university, professional consultants, students, the public sector, the community and others as appropriate to the issues being pursued.
This position leads and supports a range of analyses of physical facility and space needs, and formulates plans and recommendations regarding space and resource allocation. Work will be informed by and will inform other work within CPD based on the University's One Capital Plan and the University's Campus Master Plan. Account Managers require a high level of skill, diplomacy, initiative and productivity to navigate and contribute to the dynamic CPD work environment. These positions contribute to higher levels of complexity in the search for space solutions which are heightened by expectations of schedules, budgets, and outcomes, matched by increasing complexity in academic program and space requirements and a challenging environment for project funding.
This position will be working with a multitude of campus stakeholders at a high level to ensure the University's capital assets are aligned with the growth and needs of the University and its various academic, administrative and self-sustaining units. Rather than CPD's prior episodic and temporary approach to delivery of space within the context of a project lifecycle, the Account Manager is uniquely positioned to represent all of CPD's services and capabilities to all engaged clients, stakeholders, and customers; as well as to advocate for the space and facilities needs of assigned clients to university- and state-level stakeholders. The impact to the University will be improved strategic planning and client satisfaction, and a proactive approach to meeting space needs as compared to a reactive response. This will be a significant contribution to overall portfolio management of the University's assets in order to achieve the One Capital Plan while managing expectations and costs.
DUTIES AND RESPONSIBILITIES:
Account Managers are the primary client contact throughout the formation of projects. As projects move from needs assessment into project development, they will continue to ensure the client's needs are properly characterized and addressed. At project completion and transition to operations, the Account Manager will follow up to ensure that clients' needs have been successfully met, and continue to be in contact with the unit to canvass for emerging needs.
The Account Manager assimilates intelligence and information specific to the client occupancy; acts as client advocate; develops and analyzes business cases for potential projects, development and improvement of assets clients occupy, and facilitate long-term planning related to physical space. They closely coordinate with Asset Managers, providing demand-side planning to correlate with asset management's supply-side focus.
Account Managers require expertise in efficiently managing time and processes often involving colleagues at many levels across the University, consultants juggling multiple projects, and clients with uncertain definition and conditions. Account Managers support demanding schedules, and lead the efforts in space assessment and planning, surge planning and coordination with our partners.
60% Works at a campus-wide and university-wide level with schools, colleges, departments and auxiliary and administrative units in building and maintaining relationships, coordinating and developing facility needs and plans, including responsibility for planning capital projects for both new construction and renovation.
20% Supervises preparation of special reports, such as needs assessment and building capacity analyses, feasibility studies, and various aspects of educational facilities programming and utilization; participates in preparation, management and review of planning studies and documentation supporting major and special capital projects; and incorporates financial goals into all aspects for consideration.
10% Communicates with CPD and other University units regarding work content and collaborations, to ensure effective information sharing, guidance and direction of activities.
10% Develops and maintains positive professional working relationships with various staff and leadership of schools, colleges, and units, and with process partners, by resolving issues, answering questions, and serving as primary liaison with clients to all of CPD's work units.
This position must be able to simultaneously balance the planning of projects, customer relationships, development of project definition, and analysis of space requirements to meet the University's long-term needs and financial goals, as well as managing and balancing the expectations and contributions of a wide range of participants and funding sources.
Conduct ongoing planning, evaluation and analysis by working directly with assigned accounts and coordinating with CPD Asset Managers and Analysts and other CPD colleagues to assess opportunities
Advocate for project identification and leads project formation, coordinating with Asset Managers to balance asset requirements with customer-driven solutions, and assimilating diverse programmatic information to achieve sound capital project determinations and activities.
Perform project formation efforts, comparing alternatives and establishing solutions through strategic facility plans, feasibility studies and program development studies.
Manage project formation in coordination with Asset Managers to establish appropriate budget through a variety of funding sources and review processes.
Incorporate community planning, client needs, and capital asset requirements into strategic planning for project formation and portfolio delivery.
Anticipate and respond to change by examining available information and departmental plans
Inform clients of the impact of program changes
Coordinate review of project program with institutional administrative units and committees.
Ensure goals and business objectives are clear
Participate in development and approval of the business case and project work plan
Communicate appropriate project information often and effectively: up, down, lateral
Direct the work of consultants and/or internal analysts involved in needs assessment and similar studies in conformance with established budget and schedule
Responsible for validating that space data and reports are updated as required in University reporting databases
Manage and mentor the project team including staff, internal partners, and consultants
Assess, track, and communicate risk
Manage multiple review and approval teams/committees
Escalate issues to ensure timely resolution
Bachelor's degree in Architecture, Planning, Account Management, Engineering or related field.
Eight years of related experience.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Experience with facilities management, construction project management, real estate leasing, real-estate asset management, strategic and business planning
Conditions of Employment:
Work is performed in an office setting. Frequent meetings with clients across UW Seattle campus are required. On occasion, travel to other UW campuses or field stations may be necessary. Attendance at seminars, conferences and meetings off-site may also be warranted.
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.