Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
Position coordinates customer service requests with WU Facilities (including repairs/custodial/emergencies with building systems) and communicates status of work to customers. Assists department with research, organization, and preparation for special projects for the department.
PRIMARY DUTIES AND RESPONSIBILITIES:
Answers all customer calls and greets all who enter facility in a friendly and helpful manner.
Makes decisions on level of urgency of request to determine appropriate avenues of communication. Escort and direct visitors to various areas of department.
Coordinate repairs and service for lab equipment with researchers and service providers, vendors, etc.
Serves as department liaison to TFC for all communication issues including phone requests. Provides timely feed back on status of work request to customer.
Manages key and electronic access to department buildings
Picks up and delivers mail, packages, messages, etc for the department. Retrieves lab coats and inventory for cleaning and delivery.
Communicates emergency outages to appropriate departments.
Maintains customer contact lists / Orders supplies from 3rd party vendors
Serves as department liaison to TFC for all communication issues.
Performs backup for building maintenance staff
Other duties as assigned
Equivalent of High School diploma with some related experience involving personal computers and Window software.
Maximo experience preferred.
Applicant Special Instructions:
High traffic office with frequent need to coordinate with Building Services technicians and departmental contacts.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Radiation Oncology. This position is for the Medical School Campus.
Telephone etiquette with pleasant manner and a services oriented attitude. This position requires a class E driver’s license to drive the department van for delivery of mail and goods.
Prior work experience with computers is preferred
The hiring range for this position is $13.75 - $17.19 per hour.
Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, hair sample drug screen, and verification of required professional licenses, registrations, or certifications.
-Retirement Savings Plan -22 vacation days -8 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits
Med School HR website (medschoolhr.wustl.edu)
Internal Applicant Instruction:
This position is grade G05.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplin...ary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.