Optum is the industry leader delivering health services dedicated to one goal: making the health system work better for everyone. For those who need care, provide care and pay for care, we deliver integrated, intelligent solutions designed to modernize the health system and improve the health of individuals and populations. We are investing significantly in new capabilities to design, develop and deliver better digital solutions, especially those for consumers. We are seeking people with proven experience conceptualizing, defining and delivering consumer - facing solutions [services as products] delivered via digital means [web, mobile, social, email, new technologies]. Optum's digital product management leadership may comprise any of various levels of management, including manager, senior manager, director, or senior director roles. While the basic responsibilities of all three levels are quite similar, they vary in degree of autonomy, in depth of experience required, in breadth of skills and experience, and in level of mastery expected. In general, a manager will require additional management support, will have less exposure to strategic initiatives, and will have less direct responsibility for financial management of the team, while a director and senior director will be expected to lead with minimal additional support, to contribute significantly to corporate strategic direction, and to manage the products with minimal outside assistance. Core functions of the digital product management team includes developing product charters, developing and maintain product roadmaps, defining product features based on external and internal needs, maintaining a backlog of user stories, working with integrated design and development teams to deliver functionality, reporting on product performance, staying abreast of competing products, and communicating with external users and internal stakeholders across the organization. The Digital Product Manager works closely with leadership from Optum's experience design, information technology, marketing, operations, business teams to deliver digital applications that ensure an exceptional online experience for Optum consumers. Lead the development of new, as well as drive and enhance existing capabilities for digital products and experiences, from inception to launch Act as a mediator between the consumers / patients / members, business leaders and the technical teams - communicating consumer needs and translating those needs into new product features for the team to design Partner with the Financial Services pillar to define / design industry leading consumer - facing digital solutions, and ensure alignment with business and product plans (e.g., capital / funding commitments, revenue commitments, capabilities, functional impacts, cross functional roles) Lead efforts to fulfill defined digital product solutions, ensuring solutions follow the digital vision and strategy of Optum's omni - channel experience Primary Responsibilities:Manage total performance of Optum's online products to meet critical business metrics, including traffic, user satisfaction, consumer engagement, and financial results Collaborate with applicable business partners and stakeholders (including Optum's lines of business as well as Marketing, Sales, Shared Services, and Operations) to obtain appropriate market information / data and define consumer and business needs Occasional interaction with executive leadership. Typically takes direction on strategic priorities Develop a rigorous approach to prioritizing online product needs based on user research, marketing insights, competitive intelligence, business needs, and trends in online technology and user experience Drive third - party product evaluation, prototype development and user testing in support of this approach Partner with Digital Delivery teams on the creation of requirements and user stories. Participate in Agile Scrum process to ensure business vision is being accurately implemented and meet market expectations. Ensure digital solutions are delivered on time and on budget, including identifying and resolving risks and issues. Subscribe to Optum Product Methodology and business processes, providing input to further advance the discipline and evangelize across the team Implement and grow a competitive intelligence discipline for online products, including analyzing competitors' online products and communicating competitive threats and opportunities to university leadership Develop various communication elements to socialize / explain / educate projects and statuses to facilitate decision making with the business pillars and other partners. Utilize influencing skills to build a collaborative culture and foster relationships with both internal and external strategic partners. Provide sales support including participation in customer meetings and product demonstrations as requested
Required Qualifications: Bachelor's degree or equivalent experience Experience leading online products, user experience, content, design, or production in large corporate or health care environments 3+ years of experience as a high - performing individual contributor in digital product management or other product management roles Experience coordinating priorities and contributions of a network of non - technical Web content and project stakeholders from across a large, diverse organization Extensive practical experience and sound theoretical understanding of relevant professional disciplines, including Product Management, Web design, Web authoring and publishing, information architecture, Web content strategy, usability and accessibility, user experience design Fluency in Web technology, including front - end technology, back - end technology, social media, and mobile applications Experience with Agile software development processes. Formal experience with one or more recognized Agile methodologies (Scrum, XP, etc.) or toolsets (VersionOne, Rally, etc.) 3+ years experience utilizing MS Office applications Solid communication skills, including written, spoken, and presentation communications A solid communicator. May still be developing skills of diplomacy and leadership - level communications Ability to travel up to 10% based on Business needsPreferred Qualifications:Experience and knowledge working with Health Care Financial Accounts Experience coordinating priorities and contributions of a network of non - technical Web content and project stakeholders from across a large, diverse organization Extensive practical experience and sound theoretical understanding of relevant professional disciplines, including Product Management, Web design, Web authoring and publishing, information architecture, Web content strategy, usability and accessibility, user experience design Experience delivering Web experiences that meet user needs based on usability research, UX design and information architecture principles, and product management methodologies Experience working collaboratively at all levels and across business lines using influencing skills Experience in other interactive and digital industry such as retail and financial services Graduate degree Experience working in matrix environment Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Digital Product Manager, Product Manager, Product Management, Eden Prairie, MN, Minnesota
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.