Grow your career with an exciting opportunity with Optum, where you will be a part of creating software solutions that help to change lives - millions of lives. As an IT Systems Analyst at Optum, you will have the opportunity to be a part of a focused team dedicated to helping to make the health care system work better for everyone. Here, you'll partner with some of the smartest people you've ever worked with to design solutions to meet a wide range of health consumer needs. And we need world-class Systems Analysts, like you, to help us build our next generation customer experience. As part of our elite team, you will play a pivotal role in the system development cycle and consult with end users to evaluate business requirements into design specifications. You will work with all levels of the business, ensuring IT deliverables align with business requirements, with measurable results. There's never been a more exciting time to work in health care where performance and innovation can fuel your life's best work.(sm) Primary Responsibilities:Primary point of contact for all eCAC, eAbstract and Smart End Users (HIM, Centralized Coding, CDI, Non-HIM Users) - approximately 300+ users Incident Management Troubleshoot issues with end users Intake, Submit and follow-up on incident/enhancement requests to O360 Support, including war room events Incident Escalation to E2E Service Management Team Submit, manage and coordinate CRMsUser Access User Provisioning Requests Troubleshoot Access Perform Password ResetsChange Management Maintain Data Discovery Spreadsheet (DDS) Maintain Document Mapping Spreadsheet (DMS) Collaborates with Users to submit update request to O360 Support for Worklist Changes Key Role and Facilitates Change Approval Board (CAB) Collects and maintains rate file updatesRelease Coordination Testing Training Communication Post Release ValidationWorkflow Liaison Understands all workflow processes Liaison between RCO and RCT Support/liaison for Analytics/Reporting between Ops and O360 Analytics Team
Requirements Qualification:Undergraduate degree or equivalent experience 3+ years of System Administration experience Knowledge of Citrix, Virtual Portal Clinical Application experience Healthcare experience Strong IT analytical skillsPreferred Qualifications:Graduate degree Health Information Management (HIM)/Coding experience Knowledge of Optum360 Enterprise Computer Assisted Coding (eCAC) Strong IT analytical skillsCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: eCAC, Streamline eAbstract, Virtual Portal, Citrix, VPN, Long Island, NY
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.