Assist and advise institutional clients over on-boarding requirements, documentation and service issues in relation to operations or securities markets, including settlement, corporate actions, billing and cash management etc.
Support existing institutional relationships through excellent services as well as the management of client expectation.
Handle client enquiries on account opening, corporate actions, trade settlement and market information etc.
Assist relationship managers in the completion of custody account opening documentation and the set-up of system access.
Prepare ad hoc reports for clients, e.g. service level performance, failed trades and error rates, etc.
Coordinate effectively with other units like Corporate Banking, Financial Institutions, Bank-wide Operations, Cash Management and Global Markets to maintain service standards and client focus
Look out for new client relationships by communicating such opportunities to Sales team, and supporting Relationship Managers in their marketing efforts
Contribute to regular service reviews with key custody clients in a bid to enhance service quality
Liaise with concerned stakeholders on non-standard requirements and follow them through
Tertiary education or above, with SFC Qualifications for handling regulated activities Types 1 & 4 preferable
At least 3-5 years hands-on experience with financial services and exposure to global investment instruments
Keen market sense and client service orientation
Basic knowledge about securities market infrastructure, industry norms, and general operation practices in asset servicing
A good team-player with strong interpersonal and coordinating skills
Able to work independently and tactfully in handling institutional clients to improve their service experience
High level of risk awareness
Meticulous with details
Pro-active in identifying and resolving problems
Strong communication skills in English and Chinese, proficient in Mandarin preferred
Candidates with less experience will be considered for the role of Assistant Custody Manager (Client Services)