The Business Operations Supervisor provides direction, leadership and management of a residence hall or apartment complex business office and 24/7 Information Desk. The Business Operations Supervisor manages hall/apartment occupancy, housing contract processes and policies, summer conference operations and the hall/apartment Information Desk. The position directly supervises student employees who work at the building Information Desk, provide hall tours, work in the Business Office, and provide service for residents and guests.
The Business Operations Supervisor reports to the Coordinator, Housing Operations.
Duties and Responsibilities:
Housing Operations Management – 40% • Manage, direct and lead all business office operations within a residence hall/apartment complex. • Manage and administer all housing contract policies and procedures. • Implement and manage the following housing processes and procedures: room/apartment changes, resident check ins/outs, contract releases, account adjustments, room/apartment re-application, and occupancy reports. • Responsible for making daily operational decisions to improve operational efficiencies and outcomes. • Plan and execute the summer conference housing program. • Manage and monitor the monthly/annual business office operations budget. • Monitor and complete assigned payroll functions for hall/apartment residence life staff, serve as backup payroll processor for the facilities operations supervisor, and assist with select human resource tasks. • Ensure functioning of business office equipment. • Purchase and inventory office and programing supplies for building operation. • Coordinate the use of keys for resident rooms, community space, vendors, and trades workers and coordinate scheduling of common space within the hall/apartment. • Serve as DAC (department access control) for resident/guest access. • Provide consistent internal and external communications utilizing electronic messages and other communication mechanisms. • Respond to resident/guest questions/concerns and advise residents and guests on hall/apartment policies and procedures. • Resolve resident/customer complaints related to the functions of the Information Desk. • Oversee cash handling procedures. • Coordinate hall tours with Admissions and central HRL staff.
Supervision of Business Operations staff – 30% • Direct and monitor the work of the student staff working at the Information Desk, Business Office, and conducting building tours for prospective students/parents and other guests. • Hire, train, schedule, supervise, and evaluate student Office Assistant and Information Desk Staff (4-9 FTE; 12-25 students). • Work with the Residence Director and the Facilities Operations Supervisor to select and train the student Summer Assistants. • Co-supervise the student Summer Assistants with the Residence Director. • Implement the Student Development Outcomes Program with student staff and facilitate ongoing training and development initiatives for student staff.
Manage the hall/apartment Information Desk – 20% • Manage day-to-day Information Desk operations and processes. • Utilize the IDEA (Information Desk Electronic Assistant) computer program to manage and monitor Information Desk processes. • Develop and implement Information Desk policies and procedures. • Resolve resident/customer complaints related to the functions of the Information Desk.
Collaboration/Outreach – 10% • Meet bi-weekly with the building management team, monthly with central housing administrators and other Business Operations Supervisors, and attend on-going professional development training. • Work collaboratively with the Residence Director, Facilities Operations Supervisor, Assistant Residence Director, and University Dining Service Manager to ensure that residents and guests receive quality customer service. • Serve on departmental committees to represent the Business Operations Supervisor role. • Maintain communication with all building staff. • Serve as a primary contact with select University offices and all residents/guests served by HRL.
Work Environment: The work is performed mainly in an office setting.
Anticipiated Starting Salary: $42,328
Minimum Qualifications: • Bachelor’s degree plus at least four years or equivalent combination of education and/or administrative experience totaling eight years • Good verbal communication and interpersonal skills • Experience working with business equipment • Experience working with computers (access data, generate reports, word processing, printer use)
Demonstrated commitment to the educational potential of residence life.
Demonstrate commitment to Diversity and Social Justice
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.