Salary and benefits are competitive. Salary is commensurate with qualifications and experience.
The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Facilities Services (FS) is a world-class organization providing exceptional services anywhere, anytime in support of the University of Washington's mission of teaching, research, and discovery. FS engages employees through LEAN practices and continuous improvement. FS includes eight departments that operate, maintain and support the University: Administration & Strategic Initiatives (AVP), Building Services Department (BSD), Campus Engineering & Operations (CE&O), Facilities Employee Services (FES), Facilities Maintenance & Construction (FMC), Finance and Business Services (FABS), Transportations Services (TS), and UW Emergency Management (EM).
Transportation Services has an outstanding opportunity for an Active Transportation Specialist, Commute Options & Planning.
Commute Options & Planning is responsible for transportation demand management for the University of Washington. Commute Options & Planning promotes sustainable transportation options such as walking, bicycling, transit, and ridesharing to campus, through products such as U-PASS and promotional events and programs.
Working with the Commute Options & Planning Manager, the Director of Transportation Services, and the rest of the Transportation Services team, the Active Transportation Specialist will play a creative and leadership role in supporting and promoting active transportation commuting to campus.
RESPONSIBILITIES AND RELATED DUTIES:
The core of the duties of the Active Transportation Specialist is to provide overall stewardship of the University programs, products, and promotions to encourage use of walking and bicycling to commute to campus. This includes oversight and continuous improvement of existing programs and implementation of new projects.
Project Management: Active Transportation Specialist responsibilities include improvement processes and new projects.
Perform project management processes necessary for successful delivery of projects that enhance the current active transportation program. This includes project initiation; defining project plans; planning and creation of work breakdown structures; identifying, securing and developing team members; managing vendor and contracted activity; identifying and managing project issues, ensuring quality and timely deliverables and outcomes; project execution; test planning; monitoring and controlling progress; facilitation of technical assessments; managing stakeholder participation and satisfaction; and ensuring completion of identified deliverables, outcomes and overall project success. Develop, propose, and monitor project budgets. Lead regular project meetings with diverse and cross-functioning team members, participants and constituents. Implement and enforce project and team standards. Develop and assign project tasks and establish appropriate deadlines. Coordinate staff involvement. Follow-up with team members to confirm work has been performed as expected; troubleshoot and resolve issues and delays. Develop and maintain high-quality documentation, including technical documentation. Develop policies and procedures to support project implementation and maintenance. Analyze progress and implementation. Design and analyze systems to support projects. Create and deliver reports and presentations, including proposals, schedules, status reports and recommendations to the Commute Options & Planning Manager and Transportation Services management team and other university leaders and committees. Track and report overall project status to various administrators and university staff. Develop and deliver various ad hoc reports, as requested. Work with vendors, consultants and other related groups. Coordinate and monitor agreements and contracts. Report on contract status and troubleshoot and resolve contract and service discrepancies. Coordinate actions and tasks relating to training, administration, technology and marketing associated with project and operational deployment. Assist with development of training curriculum, publicity and technology changes.
Policies, Products, and Program Administration: provide oversight over active transportation products and policies.
Facilitate the setting of policies, documenting standard operating procedures, and track the performance for secure bicycle parking. Assist Sales and Administration in facilitating the annual renewal of bicycle parking products. Provide exceptional customer service at all times. Promptly respond to customer inquiries and resolve customer concerns. Assist other Transportation Services employees with questions regarding policies and/or procedures.
Data Analysis: obtain, analyze, and recommend business decisions based on data.
Synthesize data from the Transportation Services sales system, bicycle and pedestrian counts, and data from other University sources. Develop and conduct customer surveys to understand perceptions and attitudes about active transportation modes
Infrastructure and System Advocacy: represent University commuter interests with infrastructure owners.
Analyze the demand for improved active transportation facilities on campus and on routes to campus. Participate in the planning and implementation of improved facilities, including working with on campus partners and City of Seattle, King County, and other local jurisdiction staff. Act as a liaison between the local jurisdictions and University departments in issues pertaining to active transportation facilities around campus. Maintain departmental relationships with active transportation advocacy and stakeholder groups.
Marketing, Outreach, and Promotional Events: Lead development of marketing and outreach efforts for active transportation.
Coordinate and participate in outreach efforts including development of promotional materials and development and maintenance of website content. Provide information and advice to students, staff, program participants and the public regarding program content, policies, options, regulations, procedures, and activities. Serve as a Transportation Services representative/liaison and promote the program on campus at various marketing and outreach events. Plan events ranging in size from several dozen to over 1,000 participants. Collaborate with co-workers to define purpose and goals of events. Select speakers, entertainment, and caterers for events as appropriate. Solicit sponsor and donor participation then collect donations. Establish and foster strong and positive relationships with sponsors and vendors to help further program goals. Communicate with event participants and provide relevant, accurate, and appropriate information in an understandable manner. Provide periodic progress reports for each event. Track event finances including check requests, invoicing, and reporting. Remain budget minded while planning events and deliver events consistent with program social marketing strategies. Ensure adequate staffing for events and schedule set-up, technical, stage, and other crews accordingly. Supervise crews during events. Be onsite the day of events to facilitate operations, oversee set-up and take-down, and respond to any issues or problems that may arise. Report on success of events, which may include budget reports, survey collection, attendee satisfaction response, and press coverage. Propose new ideas to improve the event planning and implementation process. Coordinate with contracted outside instructors and on-campus resources to organize, plan, permit, market, and execute bicycle education classes. Update and revise the Transportation Services Bike Class webpage to reflect the most recent classes offered. Create and implement programs to help foster customer loyalty and reinforce desirable transportation choices through the use of internet technology and online community building consistent with program and department social marketing strategies. Develop, implement, and maintain active transportation branding.
Program Finances: Assist with expense management and pursuit of outside funding.
Lead or assist departmental applications for grants and other alternative funding for active transportation projects. Provide grant management as appropriate. Participate in preparing the active transportation portion of the Commute Options & Planning budget.
Represent Transportation Services in daily business, at University meetings, and at meeting or conferences with the general public. Interact with clients, faculty, staff, governmental agencies, vendors, and the public regarding policies and procedures for Transportation Services programs and assigned projects. May serve on various committees within the University and related organizations. The Active Transportation Specialist will work closely with the Transportation Services management team, members of Facilities Services, members of the university community and non-university partners to carry out the responsibilities of this position.
The Active Transportation Specialist will provide effective leadership of diverse team members and actively support the department's values, mission and vision. Participate in strategic planning and performance measurement initiatives, including reporting operational dashboard metrics. Perform other duties as assigned.
Core Competencies: -Personal integrity and trustworthiness -Manage stressful situations and changing priorities effectively -Anticipate, recognize and resolve problems -Responsible and accountable -Organizational skills and attention to details -Positive, optimistic, success-oriented attitude -Professional demeanor which includes being tactful and courteous -Professional work ethic -Promotes a safe work environment
Bachelor's degree in transportation planning/environmental studies/public policy/public administration/engineering/geography/urban planning/business administration or related field.
Two years of demonstrated work experience in similar position. Proven leadership and interpersonal communications skills. Demonstrated customer service skills and experience.
Track record of successfully working with diverse stakeholders.
Must have excellent quantitative skills, including high proficiency in Microsoft Excel.
Demonstrated readiness to undertake position responsibilities on one's own and the ability to work independently. Demonstrated experience self-directing and prioritizing time and workload.
Exceptional organizational skills and attention to detail. Demonstrated ability to methodically develop and document standard operating procedures for recurring tasks.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Master's degree in transportation planning/environmental studies/public policy/public administration/engineering/computer science/geography/urban planning/business administration or related field.
An interest or experience in promoting sustainability and green transportation, particularly bicycling, walking, and other forms of active transportation.
Experience with marketing and outreach, communications, and public speaking or instruction.
Experience designing, conducting, and analyzing surveys. Experience with web design, particularly Drupal. Proficiency in SQL, SPSS, ArcGIS, and/or other data analysis tools.
Conditions of Employment:
Regular and predictable attendance is required.
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.