The Division of Student and Campus Life (SCL) serves all Cornell students. Day in and day out the Division strives to promote a transformative student experience where students can thrive in pursuit of their academic and personal goals. Student Service Information Technologies (SSIT) provides IT support to all of SCL, and allows many SCL operations, and a few others, to continue to run effectively while utilizing thousands of different systems.
The Application Support Analyst's role within SSIT supports end users within and outside the organization, helping departments in the use of various types of software programs to efficiently and effectively fulfill business objectives. This includes configuring and troubleshooting applications and software for all internal customers, such as operations, development, and other business units.
In this role, you will be responsible for assisting in the design, delivery, training, maintenance and improvement of in-house and vendor-provided software applications. You will also participate in developing new ad hoc queries and run existing queries to generate special reports and/or file searches to meet client requirements.
You will also use your technical expertise to research, recommend, review, test, implement and collaborate on system upgrades, modifications and/or enhancements to meet changing and evolving business requirements.
As the Application Support Analyst, you will field incoming problem tickets from end users to resolve application and software issues and document all pertinent information. You will also be asked to triage and escalate non-SSIT application problems and issues and coordinate fixes as necessary.
As part of the larger Cornell community, you will work other departments supported by Student Services IT as needed. You may also be asked to act as department resource (super user) for business and operational systems expertise and user support of major business systems.
What we need:
The ideal candidate is a sharp, motivated professional with the capacity to juggle multiple competing priorities, balance both project work with operational duties, and has the capacity to quickly learn various technologies required by the business units. As business needs change, this individual will need to adapt to shifting priorities and new systems, and can help us understand how we can grow as a support organization.
Additional requirements include:
Bachelor's degree or equivalent; 3 to 5 years related experience.
Strong interpersonal skills; coordinate with a variety of users and internal support staff
Strong communication skills both oral and written. Must be able to communicate effectively with both business users and IT professionals.
Systematic analysis skills with ability to translate complex systems into user ready documentation
Ability to interpret end-user support requests and recognize larger issues to be resolved
Experience supporting enterprise scale software; Experience with reporting tools
A few things that we would prefer, but are not required, include:
Experience in a higher education environment
Basic knowledge of database query languages
Experience with scripting
Experience with Drupal or other Content Management Systems
Experience with ImageNow or other complex vendor delivered systems
Visa sponsorship is not available for this position.
When applying, please remember to attach your application materials (Resume/Cover Letter) in either Microsoft Word or PDF format. For a more detailed description and instructions on how to apply online please visit, Cornell How to Apply
University Job Title:
Applications Sys Analyst III
Pay Rate Type:
Number of Openings:
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