The position oversees the entire service delivery and provides forward-thinking, strategic leadership to advance the goals and further the mission of the organization. The position will be a key part of the executive leadership team. The Chief of Programs is responsible for continuous program development with the goal of developing evidence-based practices in all facets of programming. The position is also responsible for compliance with all federal and local contractual requirements. The ability to build ethical relationships with diverse groups of people and a strong commitment to serve people experiencing homelessness in the community are crucial. The Chief of Programs must demonstrate his or her ability to make sound and timely decisions related to program needs and overall administration and work collaboratively with staff, consumers, community partners, funders and stakeholders to maximize program consistency and effectiveness.
Program Oversight & Leadership
Oversee the design, development and implementation of all programs and ensure that service delivery is consistent, effective, consumer-driven and quality-oriented.
Provides overall supervision, instructive mentorship and guidance to Division Directors including clinical and programmatic supervision
Responsible for contract monitoring, compliance and negotiation
Program Development and Evaluation
Oversees the review and planning of programs, and evaluates the design and implementation of program components.
Leverages person-centric models and human-centered design tools to develop new programming based on discussions with and insights from program participants, staff, and other stakeholders.
Bases program development on desired outcomes with a focus on consumer (client) engagement, data analysis, governance and satisfaction.
Ensures continuous program development in keeping with new trends and outcome benchmarks in the field.
Conducts strategic analysis that includes periodic internal audits to ensure compliance and best practices.
Ensure compliance federal and DC regulations governing the service delivery to persons experiencing homelessness (HSRA).
Ensure documentation and model practices are assessed on a regular basis.
Participate on Board and external committees as necessary.
Maintain active communication with program participants and stakeholders and develop programming with their input.
Connect, collaborate, advocate and build professional relationships with external agencies and attend community meetings as necessary.
Background & Qualifications:
MSW, MA/MS in Psychology, Counseling or Rehabilitation. Professional certifications will be considered in lieu of required specialty.
7 + years of progressive supervisory experience including managing mid to senior level staff experience with contract monitoring and compliance (preferably in DC).
7 years of experience in homeless services and/or psychiatric rehabilitation, addiction programs and proven ability to develop innovative, person-centric programming for adults in recovery.
Strong presence and unwavering commitment to quality programs, a learning and outcomes-based approach, and excellence in organizational project and change management with the ability to achieve strategic objectives
Strength and solutions based approach
Proven, documented ability to lead and motivate teams
Strong demonstrated networking or partnership development experience with the ability to engage a wide range of stakeholders including peer advisory/committee groups.
The ability to work effectively in collaboration with diverse groups of people.
Integrity, positive attitude, mission-driven, and self-directed with demonstrated passion for FP’s mission and commitment to working collaboratively with a management team of senior professionals.
Solid judgment and apparent leadership skills.
A team player, who can interrelate and operate effectively with peers and other associates within a collegial, yet demanding, work environment.
An individual who is able to handle a variety of tasks simultaneously, and thrive in a complex environment with multiple priorities.
Strong analytical skills and business intuition
Strong work ethic and change agent
Additional Salary Information: Competitive, based on experience
Friendship Place is nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on th...e community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.