The position serves as a Quality Administrator of all clinical documentation for community based services, including the CST, Linkage/Outreach, especially the Colbert Class Members. Quality Administrator also serves as the point of contact with DHS/DMH, Managed Care Organizations, and Colbert Class Members, reporting issues that arise. Quality Administrator also conducts monthly home visits for all Colbert Class Members and maintains weekly contact with the Community Support Team to get updates on the progress of the Colbert Class Members in order to report back to the MCO's.
Responsibilities * Conduct quality assurance on all clinical documentation, including but not limited to mental health assessments and treatment plans, of all community based services (ie. CST, Crisis, Linkage, and Outreach). * Function as the Colbert Quality Administrator for all Colbert Class Members. Function as the single point of contact among Sertoma Centre, DMH/DHS and Managed Care Organizations, communicating issues that arise, critical incidents, decision regarding referrals made, and transition progress made, for Colbert Class Members. Complete all reports requested by MCO’s and DMH/DHS. * Assist in the development and monitoring of processes and procedures for the Community Support Team functioning as administrative support and quality oversight. * Attend Community Support Team meetings weekly, monitor the transition supports and direct services provided to the Colbert Class members, and report findings and make recommendations to the CST and to MCO’s, as needed. Conduct monthly home visits of all Colbert Class Members upon transition into the community for at least 12 months following transition while maintaining documentation of all visits. * Facilitate joint meetings between PSR-Intensive Community Integration and the Community Support Team to ensure a collaborative approach that develops, enhances and generalizes consumer skills in the community setting and maximizes the strengths of both programs. * Develop, maintain and monitor quality opportunities for independent housing in the community. Schedule housing visits for consumers with the Community Support Team in line with the timelines provided by the Colbert consent decree guidelines. * Build partnerships and positive working relationships with hospitals, provider agencies, managed care organizations and community resources to create an effective referral process and smooth linkage and transition of services for individuals served. * Complete registrations and authorizations of individuals in the CST program as needed in systems such as the Illinois Mental Health Collaborative and Carelogic. * Maintain open and effective communication with individuals served, agency and provider staff, including Sertoma MHS, partner agencies, families and others in response to client’s identified needs. Work cooperatively with staff to ensure appropriate access to services as identified during the ITP process. * Promote awareness of mental health, both internally and externally. * Function as an advocate ensuring protection of an individual’s rights while providing a training element to empower persons with disabilities to understand and protect those rights. * Perform other duties, as assigned.
Requirements * Master's degree in a human services field required. LCPC or LCSW required. * Minimum of two years experience working with individuals with severe mental illness with an understanding of the recovery model. * Valid Illinois driver's license and documentation of current auto insurance, with a good driving record and car available. * Minimum of one year experience working and assessing individuals in crisis. * Experience with quality assurance preferred. Organized and detail oriented. * Experience with mental health services community resources networking. * Minimum of one year of supervisory experience strongly preferred. * Effective supervisory and organizational skills. * Experience with Medicaid Rule 132 documentation and billing requirements preferred. * Ability to organize assessment information and inputs from a variety of sources for report writing * Excellent written and oral communication skills. * Proficiency in the use of computers and working knowledge of Microsoft Word and Outlook applications. * Must be willing to work evenings/weekend hours as necessary and be on call to respond for emergencies or crisis screenings.