Job Requisition Number: 23636. UC Berkeley Extension is a one of the largest and oldest continuing education operations thriving in the United States, with 2,000 professional development and personal enrichment classes and approximately 38,000 enrollments annually. The UC Berkeley Extension Information Technology team has developed a large portfolio of applications and services including business analysis, support for departmental; office and enterprise mission critical applications and desktop and end user support services.
The Classroom and Technology Support team supports administrative and academic departments as well as students and instructors in the delivery of online and classroom instruction at multiple locations and facilities within the San Francisco Bay Area (Berkeley, San Francisco, and Belmont). Facilities supported include (5) computer-based classrooms, (3) computer labs and an inventory of roughly 70 general classrooms.
OVERVIEW: This is an entry level, operational technical support position. The Technical Specialist I provides entry level technical and user support for administrative and academic environments. Success in this role will require strong customer service, technical and time management skills. This position will work amid a team of technical support and customer service professionals responsible for providing all support services to instructors and students using classrooms.
USER SUPPORT ?Provide level I onsite, email, and telephone support to instructors and staff in the use of technology for classroom-based, distance learning courses and offices. ?Respond to requests for assistance with computer, audio-visual, network and software problems in a timely manner. ?Support the use of equipment and software such as Windows and/or Macintosh PCs, video conferencing tools such as Adobe Connect, graphics tablets, document cameras, data projectors, DVD/VHS players, video cameras, microphones and tablets. ?Support includes training users, creating instructions, responding to trouble calls and helping them to use the equipment effectively.
COMPUTER, AUDIO-VIDEO AND NETWORK SUPPORT ?Provide level I technical support for computer, AV equipment, peripherals, software and network. ?Install, repair, configure and setup computers, operating systems, and application software in both academic and administrative environments. ?Provide scheduled maintenance and support for computer and audio-video equipment. ?Collect data and contribute to technical projects. ?Evaluate and diagnose hardware and equipment failures. ?Track and maintain accurate equipment inventories. ?Secure workstations against theft and malicious software.
GENERAL CLASSROOM SUPPORT AND CUSTOMER SERVICE ?Provide general classroom support as needed. ?Assist with room set ups. ?Deliver course materials and special packets to classrooms. ?Cover the service desk. ?Respond to and providing on-site support to instructors and students. ?Stock classroom supplies. ?Open and close facility. ?Maintain appropriate access to classrooms. ?Resolve room scheduling issues as needed.
FACILITIES SUPPORT ?Assist with the installation of projection screens, computer carts, tables and other furniture used in classrooms. ?Mount equipment to walls, ceilings or floors. ?Set up electrical equipment to support the use of laptops, tablets and other mobile technologies.?Experience installing, configuring and troubleshooting Windows and Macintosh desktop computers. Experience working with Windows file sharing and print servers. ?Experience supporting Audio-Visual equipment such as projectors, video cameras, wireless microphone systems, etc. ?Experience with network deployment tools such as Ghost Suite. ?Proven experience resolving issues with Microsoft Office and other typical desktop applications. ?Must have excellent oral and written communication skills, customer service, and organizational and problem solving skills. ?Must be able to work in a team environment, have a desire to constantly learn new technologies and to share knowledge with team members. ?Must be able to work independently and take initiative. ?Must be able to work under pressure with conflicting deadlines while maintaining a professional demeanor. ?Must have a clear understanding of good customer service. ?Must be able to interact effectively and courteously with a diverse group of users, including instructors, students, and team members. ?Must be able to perform all functions of the position. ?Knowledge of web-based video conferencing and social networking technologies. ?Must be able to lift up to 50 pounds with or without accommodation. ?Must have a valid California Driver?s License. There are 2 available positions open:
Position #1 @San Francisco Center-Monday - Thursday 7:30A-4:00P @San Francisco Center-Saturday 9:00A-5:30P
Position #2 @San Francisco Center-Monday - Thursday 12:15P-9:00P @Golden Bear Center Berkeley-Saturday 8A-5:30P
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.