Requisition # 2017-7713 Department Facilities Fin & Admin Srvcs Category Administrative Support Date Posted 7/14/2017 Full-Time / Part-Time Full-Time Application Deadline ..
Princeton University Facilities Organization seeks to fill two Customer Service Associates positions in the Facilities Customer Service Center. This team of highly-skilled customer service professionals provides the University community with excellent customer service and specializes in the business systems and organizational procedures used by Facilities and partner groups.
The Facilities Customer Service Associates process, document, and direct requests for Facilities services via telephone, email, web-based submissions, and walk-ins and rely on a comprehensive knowledge of the expansive and diverse functions of the Facilities departments as well as their campus services counterparts. Associates serve as liaisons between Facilities and the campus community, interfacing between over 7000 faculty, students, and staff in every department as well as the municipality of Princeton. Associates provide the necessary resources to ensure the entire campus community has access to Facilities-related information and services.
Essential to the University's diverse and inclusive culture, Associates are required to handle customer concerns with professionalism, tact, positive energy, and exceptional customer service, while independently understanding what questions to ask in order to help customers find the best possible solutions to their Facilities-related questions. Additionally, under the direction of the Service Center manager, the Associates act as a communications hub for coordinating departmental actions during times of campus emergencies by obtaining vital information, determining needed action, dispatching departmental personnel, and performing critical contact with the University community and service workers (both internal and external).
As a shared service group, the Associates serve as resources for Facilities workers and the campus community regarding the business systems used to coordinate and document work throughout the University. Associates are expected to embrace detailed and accurate data in every aspect of their work.
The position requires excellent interpersonal skills, strong verbal and written communication, a collegial approach to customers, strong computer and analytical skills, an understanding of how to use web-based applications, and the ability to adapt to new programs and situations in a fast-paced environment. The successful candidate will be a strong team player, have a high level of professionalism, positive energy, and dedication to the workplace. The ability to learn and troubleshoot customized software programs such as Maximo and Cognos, proficiency in MS Applications (Word and Excel) and web-based applications is necessary. Candidates must be highly reliable and dependable with the ability to work several weekends throughout the year. This position is classified as “essential” during campus emergencies. A High School diploma or equivalent education is required.
Hours - must be flexible and able to work various times between 6:30 a.m. and 5:15 p.m., Monday - Friday, several weekends, during campus emergencies requiring Facilities support and ability to work overtime as needed.
As a liaison between the University community and Facilities, some college education and maintenance experience are preferred.
Previous experience with a Computerized Maintenance Management System, SharePoint, Automated Call Distributor, space management, and relational data bases are also preferred.
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW
Standard Weekly Hours
Work Schedule, If Other Than Standard Hours
Must be flexible and able to work various times between 6:30 a.m. and 5:15 p.m., Monday - Friday, several weekends, and during campus emergencies requiring Facilities support. There are weeks that require overtime.
Eligible for Overtime
Essential Services Personnel (see policy for detail)
Princeton University requires all candidates to complete a background check successfully prior to the start of employment. The type and extent of background checks may vary depending on job requirements and/or functions.
Princeton University is a vibrant community of scholarship and learning that stands in the nation's service and in the service of all nations. Chartered in 1746, Princeton is the fourth-oldest college in the United States. Princeton is an independent, coeducational, nondenominational institution that provides undergraduate and graduate instruction in the humanities, social sciences, natural scienc...es and engineering.As a world-renowned research university, Princeton seeks to achieve the highest levels of distinction in the discovery and transmission of knowledge and understanding. At the same time, Princeton is distinctive among research universities in its commitment to undergraduate teaching.Today, more than 1,100 faculty members instruct approximately 5,200 undergraduate students and 2,600 graduate students. The University's generous financial aid program ensures that talented students from all economic backgrounds can afford a Princeton education.