The Senior Director of Revenue Cycle works with the VP and SVP of Revenue Cycle to establish and execute a vision focused on a high performing and positive work environment. Supports Carilion's hallmarks of service excellence and quality for all job responsibilities. Provides overall leadership, direction and oversight for the administrative, financial and managerial functions required to support the effective operation of the patient registration and pre-service collection functions for the hospital Admissions and Emergency Departments, Outpatient and Ambulatory Registration (both on site and remote), including personnel, budget, equipment management, policies and procedures, and strategic planning activities. Works closely with internal and external business units and corporate functions, focusing on strategic initiatives as well as development and communication of standards relating to organization-wide policies, procedures,and performance goals.Coordinates resources to accomplish excellence in customer services and data integrity.Ensures adherence to federal, state and local requirements.
Minimum Qualifications Required
Education:Bachelor's degree in related field required. Master's degree preferred.
Experience: Seven (7) years demonstrating progressively responsible leadership operating in highly complex and fast paced roles with both operational and technical components. Seven years of technical, project or people management experience in Healthcare Revenue Cycle preferred.
Other Minimum Qualifications: Demonstrated ability to provide proactive analysis of and resolution to potential hurdles affecting the organization's reimbursement and accounts receivable, specifically leveraging process improvement and technology to drive outcomes and change. Proven ability to guide and mentor team members in support of development and career growth. Demonstrated success in yielding significant results in improving patient collections and registration functions.Proactive strategic planner with highly focused project management skills, analytical ability, good judgment and strong operational focus. Must be a well-organized and self-directed individual and have flexibility of approach for critical access and large hospitals and a variety of service areas. Experience in leadership of teams or projects beyond a departmental level required. Proficient computer skills required. Strong technical knowledge and experience leading technical initiatives. Day travel involved to locations outside of the Roanoke area.
Inspiring Better Health at Carilion Clinic
Every day at Carilion Clinic, our employees come together to inspire better health in our patients, their families and our communities. Explore how you can be a part of this diverse, innovative and interdisciplinary patient-centered team, and find out how you can make a difference in the lives of others.
As an employee, you can take advantage of our competitive pay, various scheduling options, continuing education opportunities and excellent benefits.
Based in Roanoke, Va., Carilion Clinic includes multi-specialty physician practices, seven not-for-profit hospitals and the Virginia Tech Carilion School of Medicine and Research Institute in partnership with Virginia Tech.
Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.
Equal Opportunity Employer
Carilion is a Drug-Free Workplace
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Carilion Clinic is a not-for-profit healthcare organization based in Roanoke, Va. Through our comprehensive network of hospitals, primary and specialty physician practices, and other complementary services, we work together to provide quality care close to home for nearly 1 million Virginians. With an enduring commitment to the health of our region, we also seek to advance care through medical education and research, help our community stay healthy, and inspire our region to grow stronger.