1. Solid experience in relative fields and with good performance and potential for further advancement. 2. College graduate or above. 3. Excellent in Cantonese speaking without any accent. 4. Good command of both oral & written English. 5. Proficiency in computer usage. 6. Strong interpersonal and communication skills. 7. Able to work under pressure & willing to take challenges.
Key Roles and Responsibilities
The jobholder is required to handle delinquent / problem accounts daily and independently.
He/She must meet the standard score of Individual team stipulated in Balance Score Card which were built by their daily productivity and effectiveness.
Analyse collection history form individual case to monitor progress of successful collection.
Provides professional skills in answering customer enquire and offer solutions to customers for solve misunderstandings.
Trace debtors' whereabouts by performing effective collection skills.
Qualifications and Skills
Operation and compliance risk management
Comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activities, and should report any suspicious activities to the respective Unit Money Laundering Prevention Officer and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
To ensure all the operational and service issues are properly managed.
Ensure all Regulatory, Group Policies are adhered to in the branch and proper risk controls are in place.
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.