Located at the Johnson Center for Birds and Biodiversity in the 220-acre Sapsucker Woods sanctuary, the Cornell Lab of Ornithology is the world's leading resource for conservation, research, education, and citizen science focused on birds. The Lab is a vibrant unit within Cornell's College of Agriculture and Life Sciences, where several full-time faculty teach undergraduate courses, advise graduate students, and manage world-class, mission-driven programs. The Membership Services Team manages all aspects of the Lab of Ornithology's memberships and donations, (over 100,000 members) including maintaining the database, processing data, reporting, and acknowledging of membership and donation income for over 125,000 financial transactions per year. This includes overseeing/providing customer service to address member needs and inquiries. The team works together to handle all other giving initiatives, including gift processing and acknowledging all gifts to the Lab. In addition, Membership processes all citizen science fees and gifts to many ongoing projects. Staff prepares income reports, labels, and files for program directors.
Membership Services Manager
AAD Program Assistant II - Band E
Lab of Ornithology, College of Agriculture and Life Sciences
The Membership Services Manager will provide frontline customer service for the Lab's members. Duties include:
Service the Lab of Ornithology's membership base through efficient and accurate processing of financial transactions and updating of constituent and membership information.
Develop new operating processes and procedures, as well as develop department operational guidelines and an office manual.
Collaborate in the development and maintenance of training procedures and documentation, conduct training for the membership processing staff, oversee and create complex deposit journals, retrieve check and credit card information from various sources, and implement Lockbox and all policies and procedures.
Manage 4-person customer service/data entry team; manage vendor relationships, including lockbox and mail shop.
Collaborate closely with colleagues in Alumni Affairs and Development's Gift Processing department.
Applicants to provide cover letter, resume, contact information for 3 references.
Bachelor's degree with 1-3 years related experience in the non-profit sector, preferably in a membership or annual fund role with relevant data management or data entry experience.
Must be comfortable with working with an experienced team and providing exceptional customer service.
Prior experience with data quality and report preparation.
A thorough understanding of import, export and validation processes is essential, as well as experience with meeting program goals and deadlines.
Must be self-motivated, team player and able to work independently, and be equally capable of working with the supervisor to prioritize projects and to regularly communicate status and progress.
Ability to maintain confidentiality is a must.
Excellent written and verbal communication skills and motivation for continual gift processing refinement and improvement.
Ability to work well as part of a team and foster collaborative relationships with Lab staff, clients, Cornell University, and external vendors.
Familiarity with Word, Excel, Access, Mail merges.
1+ years as Raisers Edge experience highly preferred.
Quick learner, good listener, solution-oriented and a keen eye for detail all a plus.
Comfortable with multiple priorities.
Prior experience managing workflow and day to day deliverables of a team.
Prior supervisory experience.
Prior development or fundraising experience at an environmental or higher education organization.
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Visa Sponsorship is not available for this position; not eligible to apply.
Relocation assistance is not provided for this position.
University Job Title:
AAD Program Assistant II
Pay Rate Type:
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