Job Requisition Number: 23638. UC Berkeley Extension is a one of the largest and oldest continuing education operations thriving in the United States, with 2,000 professional development and personal enrichment classes and approximately 38,000 enrollments annually. The UC Berkeley Extension Information Technology team has developed a large portfolio of applications and services including business analysis, support for departmental; office and enterprise mission critical applications and desktop and end user support services.
STUDENT AND INSTRUCTOR ADVISING: ?Provides front line support for students and instructors. ?Responds to inquiries from students, potential enrollees, and faculty using all available resources to market the value of UC Extension programs. ?Assists students in determining proper courses to complete program requirements. Applies professional concepts in providing prescriptive advice and assistance to students on certificate programs as needed. ?Researches and resolves enrollment issues. ?Resolves student/instructor disputes, when appropriate refers issues to the Program Director. ?Tracks student progress for certification, alerting Program Director of retention risks. ?Reviews student records and recommends issuance of program certificate; ensures certificates are processed and sent to students. ?May create and present training materials for instructor or students pertaining to navigating LMS and/or Extension procedure.
ORGANIZATION AND SUPPORT OF EDUCATIONAL COURSES AND PROGRAM DEVELOPMENT: ?Under general supervision, organizes and supports existing public and other educational courses and assists in the development of new programs and course materials: ?Works directly with instructors to secure academic approval for courses submitted to COCI (Committee of Courses on Instruction), assisting them in developing course outlines for the Course and Instructor Approval (CIA) Process. ?Track progress of CIA process and alert Program Director of any potential issues. ?Assists in the recruitment of new instructors and solicits course proposals. ?Works with Program Director to identify potential instructors; coordinates instructor interviews, and is involved in assessing instructor candidates. ?May assist in campus? approval process for certificate program renewal. ?May assist instructors in the development of their course syllabus.
PLANNING, DEVELOPING AND SCHEDULING COURSE OFFERINGS AND COURSE TOPICS: ?Schedule courses and arrange for classroom space for a portfolio of classes; for online courses, schedule course dates, and instructors, as appropriate.. ?Provide administrative and logistical support to the department?s most complex programs, including monitoring and update online B-space or groups and programs. ?Arrange for logistical support of courses, programs, and meetings which may include: exams, audio-visual equipment, computers, photocopying, textbook orders, catering, lodging, support staff/cashier needs and other course materials. ?Monitor enrollments to ensure maximum numbers and cancel courses as necessary. Maintain waiting lists.
DEVELOPING, PREPARING AND RECONCILING BUDGETS FOR PROGRAM: ?Based on historical data, prepares budgets for individual courses and seminars. Independently negotiates with vendors for lodging, classroom space and other services for most cost effective arrangement.
SPECIALIZED TASKS: ?Triage student and instructor Learning Management System (LMS) access issues, determining the nature of the issue and route more technical problems to Extension LMS help desk or outside vendor. ?Monitor student and instructor activity, ensuring that participants are progressing through courses.?Working knowledge of departmental and campus policies and procedures; knowledge of educational program content and objectives. ?Working knowledge of delivering public educational programs. ?Working knowledge of current public education programs and trends. ?Working skills to produce and deliver programs. ?Working knowledge of conducting needs assessment. ?Good analytical skills to understand how business needs can be addressed through the design and delivery of training programs. ?Good reading, verbal, written and interpersonal communication skills, and good presentation skills. ?Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. ?Proficient at the use of business software systems in completion of assignments (e.g. Microsoft Office Suite) and ability to learn new software. ?Ability to prioritize conflicting projects and meet project deadlines. ?Bachelors degree (business highly preferred) and/or equivalent experience/training. Academic administration in related field a plus. This is a 1-year Contracted Position
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.