The Sheridan Libraries are seeking an innovative, self-starting, creative, user-focused library specialist to join our team delivering services to students and faculty across multiple JHU academic divisions.
Duties and Responsibilities:
Manage patron and course information through the use of secure databases.
Create, amend, verify, use and protect private patron information in the university and library systems for circulation, billing, user privileges, contact information and additional business purposes.
Utilize confidential university databases to create and reconcile copyright fees for material uses beyond fair use.
Establish secure access to course materials for authorized instructors and students.
Serve patrons of many backgrounds in person, on the phone and in writing efficiently while remaining friendly and calm in all interactions.
Communicate information and resolve problems proficiently and accurately through quick problem solving and reasoning.
Conduct complex conversations with instructors to provide accurate access to course materials. Troubleshoot and solve both commonly encountered and unusual problems.
Collaborate with staff, other departments, offsite facilities and institutions to identify, correct, and solve a variety of problems, inquiries, and requests.
Assist and answer questions regarding the library's collection, policies and services.
Apply good judgment, civility, and problem solving skills.
Maintain integrity and respect confidentiality in all interactions.
Create access to library materials to support research and course instruction.
Ensure the proper flow and availability of library materials to users promptly and accurately.
Organize and fill patron requests, research inaccurate citations, and refer patrons to appropriate resources.
Understand fundamentals of copyright and fair use, especially to support interlibrary services and course instruction; evaluate materials to determine the need for permission requests.
Collaborate with acquisitions staff to purchase or replace materials identified through interlibrary services and course reserves.
Provide instruction on how to use the online catalog and electronic resources.
Supply information on how to use physical library equipment and how to navigate the stacks.
Master current systems, platforms, databases, and digital resources.
Use multiple systems to circulate materials, create access to and manage archives of electronic readings, and request/supply materials not available at JHU.
Test, use, and maintain organizational tools to support efficiency and timeliness for self and team.
Search full-content databases and digital resources to identify needed materials and create accurate and permanent links.
Understand basic licensing terms and digital rights management.
Support policies, training, workflow, projects, and change.
Assist in the preparation, establishment, and revision of library training materials.
Understand workflows: organize independent work to contribute to department's delivery of services and to advance department's goals. Contribute to conversations about best practices.
Coordinate and help manage department projects independently and in teams.
Aid in the training, supervision, and scheduling of student employees.
Report and help rectify any internal problems or disputes.
Pursue professional development: attend courses, seminars, and webinars. Participate in training, team-building, and other activities.
Share ideas, policies, and procedures among colleagues.
High School diploma/GED required. Bachelor's Degree strongly preferred. Three years of related experience required. Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
General Nature and Purpose of the Work:
Provide user-centered services to connect users with the content they need, whether it's available at JHU or beyond.
required to work occasional, evenings, weekends, and holidays
Demonstrate listening and communication skills that actively build trusting relationships and create an open, respectful, and effective work environment.
Resolve difficult or complicated challenges.
Earn others' trust and respect through consistent honesty and professionalism in all interactions.
Align the direction, products, services, and performance with the library and the university goals
Display an ongoing commitment to learning and self-improvement.
Build and maintain a positive user experience by listening to users (internal and external) and addressing needs and concerns.
Demonstrate skills and the technical competence needed to execute job duties
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.