The Senior IT Technologist I provides technical support to UTHSC faculty, staff and students, library faculty and staff, as well as library visitors external to the university, in the use of library hardware, software and audiovisual equipment. This position troubleshoots equipment problems, maintains, and evaluates IT hardware and software in all areas of the library.
DUTIES AND RESPONSIBILITIES:
Researches, develops and implements methodologies to streamline maintenance and implementation activities and to improve customer service in the area of information technology.
Monitors and maintains hardware and software on library's workstations, including new software, upgrades and patches.
Assists and instructs campus faculty, staff, students, and external visitors in the use of library hardware and software.
Self-trains and keeps current in best IT resources and practices implementing these where appropriate.
Troubleshoots hardware and software issues.
Maintains equipment inventory and providing attractive public workstation areas.
Performs other duties as assigned
EDUCATION: Associate's Degree in Electronic Engineering Technology, IT, MIS or Computer Engineering (TRANSCRIPT REQUIRED)
EXPERIENCE: Two (2) years in work related to duties stated above; OR a combination of related education and work experience as stated above to equal four (4) years. Experience with installing, configuring, and administering MacOS and Windows. Experience with managing hardware and software in multiple workstation environment. Knowledge of changing ITS requirements such as network registration, access client and virus protection is required. Ability to assess causes of technical problems and find solutions in computers and peripheral hardware using logical troubleshooting methods. Excellent customer service skills. Ability to multitask; ability to work with a diverse customer base; excellent interpersonal, verbal and written communication skills; time management skills. Ability to work independently with creative decision-making and problem-solving skills. Ability to evaluate and learn new technologies.
LICENSE/CERTIFICATION: A+ certification preferred. (COPY OF LICENSE/CERTIFICATION)
The mission of the University of Tennessee Health Science Center is to bring the benefits of the health sciences to the achievement and maintenance of human health, with a focus on the citizens of Tennessee and the region, by pursuing an integrated program of education, research, clinical care, and public service.