Full Time 40 hours Grade 054 Info Systems SMH Responsibilities General Purpose: Manages projects, maintenance, and other enterprise-wide electronic medical record (EMR) training program curricula, class instruction, application technical and clinical services for improvement of operations, efficient use of resources and improved patient care. Supervises assigned groups, projects and activities. Coordinates planned projects and programs, providing effective communications. Specific Responsibilities: Under general direction and with considerable latitude for exercise of independent judgment and initiative: Serves as primary training and support analyst for eRecord enterprise-wide. Designs, performs and supervises information systems experiential learning, training, testing and application design projects, including planning, implementation and evaluation. Supervises all phases of assigned projects and coordinates personnel and other resources. Manages classroom instruction and facilitation, experiential learning and training projects (Super User programs, Grand Rounds demos and open question & answer sessions, outreach, optimization, provider drop in-labs), application analysis, curriculum quality assurance, application testing and other training and experiential learning services. Communicate between customers and eRecord teams (Principal Trainers, Builders, Helpdesk) to provide timely updates and information regarding the enterprise wide experiential learning and EMR systems training program and the eRecord Project. Serves as a resource for EMR and related information systems planning and identification of departmental needs. Develops and analyzes alternative information strategies and prepares comparative and feasibility analyses. Communicates recommendations effectively. Designs, evaluates, installs, tests and maintains EMR relative to software and hardware. Consults with other technical and applications specialists to assess needs and identify solutions to ensure efficiency. Evaluates EMR system performance using established standards in accordance with departmental needs. Designs programs and implements system improvements to enhance operations. Provides testing and training support to the EMR users and customers. Performs thorough testing of new and modified applications and technologies, while documenting procedures. Serves as a project manager for projects requiring high level customer, principal trainer and programmer builder interaction. Determines specifics of customer requests, develops implementation plans and identifies application and technology requirements. Manages and organizes projects to successful completion. Coordinates implementation of major systems changes required by eRecord. Supervises procedural changes, designs and presents required educational material and coordinates communication strategies. Requirements: Bachelor's degree in related discipline such as health care, business/finance, information systems, communications, training/education or equivalent combination of experience required. Masters preferred. 3 - 5 years of clinical or revenue cycle/patient access experience in health care setting, and/or systems training, adult learning services, or application project management, preferably in a healthcare or training/adult educational setting. Project management or supervisory experience preferred. Healthcare or University experience preferred. Demonstrates exceptional presentation and public speaking skills, teamwork, oral and written communication skills, effective questioning, listening, analytical skills, strong interpersonal skills, and organizational skills. Advanced skills in MS Office applications required. SharePoint, report creation, learning management systems, and/or data base experience preferred.
The University of Rochester is one of the country's top-tier research universities. Our 158 buildings house more than 200 academic majors, more than 2,000 faculty and instructional staff, and some 11,100 students.
Learning at the University of Rochester is also on a very personal scale. Rochester remains one of the smallest and most collegiate among top research universities, with smaller classes, a low 10:1 student to teacher ratio, and increased interactions with faculty.