Full Time 40 hours Grade 007 OPD Peds - East River Road Schedule 8 HOUR SHIFTS BETWEEN 7:30AM-7:30PM; EVENINGS AND WEEKENDS AND SHIFTS AS NEEDED; OCC EVENINGS AND WEEKENDS. Responsibilities Overview Providing a high degree of customer service provides direction and assistance requiring working knowledge of the multi-disciplinary complex facility at East River Road related to patient care activities. The Outpatient Access Specialist will register, schedule appointment and procedures. This position interacts frequently with internal and external clients and is the first line of communication to customers. Coordinate functions associated with patient information processing for ambulatory care visits and act as a resource to staff performing those functions. Monitor and ensure all functions are completed in an accurate, efficient, and customer friendly manner. Is proficient in the use of Flowcast, eRecord, and OnBase. The complex care facility includes Developmental & Behavioral Pediatrics, Behavioral Health and Neurology. Responsibilities Beginning of Day Responsibilities Using Flowcast print daily face sheets on all patients scheduled for the day.Organize in respective specialty folder. Notify appropriate individuals of all infection controlled flagged patients scheduled for the day. Stock clipboards with appropriate questionnaires. Ensure work space and waiting area is tidy and ready for the work day. Daily Responsibilities Provide accurate registration of patient arrivals in Flowcast. Confirm patient insurance and demographic information following protocol for updating Flowcast information, distributing questionnaires when appropriate and collect co-payments following protocol for the collection of co-payments. Provide patient check out functions i.e. Schedule follow-up appointments for multiple clinics and providers using Flowcast. Print after visit summaries and other relative paperwork as it relates to this function. Monitors schedules, identifies, resolves and reports problems. Using electronic verification systems accurately verify insurance information. Following Flowcast protocols update Insurances and certify verification in Flowcast. Assistant will collect encounter forms, review and ensure information is completed to facilitate charge entry. Assistant will be responsible for obtaining missing information prior to billing submission. Pediatric encounters will be submitted to Pediatric Billing charge entry personnel. Charge entry related to other specialties will be coordinated through their respective Departments. Provide constant vigilance of waiting area ensuring no patient waits unduly long providing communication to appropriate individual(s) and the patient if there is a delay to patientâ™s appointment time. Hand out patient satisfaction surveys twice monthly and facilitate in keeping waiting area and restrooms clean. Monitor office supplies (including but not limited to copiers and fax machines) and ensuring appropriate level is onsite to ensure no disruption to operations. End of Day Responsibilities Balance log sheets at the end of the day for each specialty clinic and balance cash drawer. Print schedules of all clinics for next day; place in folder for collection by patient technicians at Control II Weekly Responsibilities Mail Privacy Notice forms to appropriate divisions. Other duties as assigned by supervisor. Requirements: High School diploma and 2.5 years related work experience; or an equivalent combination of education and experience. Medical terminology experience preferred. Demonstrated ability to word process documents and enter data into a database. Demonstrated skills related to achievement of customer satisfaction. Demonstrates the ICARE values to patients, families, providers and staff. Ability to act as a resource to less experienced staff. Off-site travel may be required. Must have efficient/reliable transportation. Demonstrate skill and efficiency in Flowcast Web, and electronic insurance verification procedures. Demonstrate efficiency in prioritizing assignments and skill in proactively resolving problems. Spanish speaking is a plus.
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