The Commerce Coordinator has a significant role in the Payment Card Industry Data Security Standard (PCI DSS) compliance activity for Brown University. The coordinator serves as the primary contact for centrallyâ??managed business solutions in support of payment cards and is responsible to provide quality customer service, keep data secure and ensure financial integrity. This position is responsible for monitoring University departmental merchant PCI DSS and University payment card compliance, providing general merchant related support, continued maintenance and enhancement of eâ??commerce solutions, and providing training and support to users.
Assist Director in facilitating activities to ensure Universityâ??wide compliance with the Payment Card Industry Data Security Standard (PCI DSS), industry regulations, and University policies and procedures related to credit card and payment operations. Assist Director in facilitating activities to ensure Universityâ??wide compliance with the Payment Card Industry Data Security Standard (PCI DSS), industry regulations, and University policies and procedures related to credit card and payment operations.
General Merchant Support:
Set up of new merchants including analysis of departmental needs and providing optional solutions for payment card processing
Serve as liaison between University departments/merchant and credit card processor for the establishment, maintenance and close of merchant accounts and the administration of the associated hardware and software
Assist departments/merchants with card terminal usage and troubleshooting any issues or revenue and fee questions
Review and respond to credit card chargebacks and disputes Comprehend daily reporting and settlement of payment card activity; coordinate with the Controllerâ??s Office on updates to first notice rules to post payment card activity via daily bank file; validate accurate posting and make manual adjustments as necessary
Educating merchants on credit card related policies and procedures Maintain a merchant database and update merchant information and data fields as needed
Create and maintain University website for payment card processes.
Assist departments with the effective use of eâ??commerce solutions (TouchNet Gateway and Marketplace) for online payment card sales. Develop new eâ??commerce stores for Financial Services merchant. This includes gathering requirements from department concerning eâ??commerce needs and analyzing best possible setup
Assist Financial Systems Specialist in testing updates and upgrades to TouchNet Marketplace and Payment Gateway
Prepare materials and create documentation for users. Conduct training of TouchNet Marketplace and Payment Gateway for all University users.
Provide backup support for the Cashier Office. In the absence of the manager, responsible for opening and closing safe and beginning and end of day cash audits. This requires to be present outside of business hours, either at beginning or end of the day.
In the absence of the manager, ensure the daily ACH file for ARC/POP transactions (generated automatically from the cashiering system to the bank) is confirmed with proper callâ??in.
In the absence of the manager, balance daily cashiering activity for the Cashierâ??s Office in total, generating daily reports for updating of spreadsheet for daily batch activity and distributes daily reports to other University departments.
In the absence of the manager, assist Financial Services Coordinators/Assistant with prioritizing daily activity.
Bachelorâ??s degree or equivalent combination of education and professional experience.
Minimum of two years of experience in financial operations or information technology field and knowledge of credit card industry, specifically Payment Card Industry Data Security Standards preferred.
Proficiency in eâ??commerce solutions, preferably TouchNet Marketplace/Payment Gateway
Ability to understand functional needs and assess technical needs
Proficiency in Microsoft Powerpoint, Excel and Word; ability to learn other systems
Ability to work independently in solving problems, handle multiple assignments and manage details in an
Ability to understand, discuss and explain technical issues with diverse audiences
Must be detail oriented and possess exceptional analytical, organizational, administrative, time management
skills and the ability to work independently as well as be a productive member of a team.
Ability to work under time constraints
Possess initiative and judgement to independently problem solve and prioritize
Ability to communicate effectively, orally and in writing, with all levels of University leadership
Ability to travel both on and off campus
Candidates please note: All offers of employment are contingent upon a completed criminal background, credit and education check satisfactory to Brown.
Recruiting Start Date:
Job Posting Title:
Commerce and PCI Compliance Coordinator
Scheduled Weekly Hours:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
Brown University is committed to fostering a diverse and inclusive academic global community; as an EEO/AA employer, Brown considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
Located in historic Providence, Rhode Island and founded in 1764, Brown University is the seventh-oldest college in the United States. Brown is an independent, coeducational Ivy League institution comprising undergraduate and graduate programs, plus the Alpert Medical School, School of Engineering, Executive Master of Healthcare Leadership and the IE Brown Executive MBA.