Position Description:Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)Primary Responsibilities:Research and resolve enrollment, eligibility and billing discrepancies on premium invoicesEducate customers on payment options, billing information, payment addresses, invoice due dates and clarify information contained on premium invoices and electronic servicesContact external customers regarding outstanding balances and required paymentsReconcile discrepancies identified within customer invoices and ensure aging balances on accounts are being resolved in a timely mannerAnalyze reports against existing billing data and make appropriate changes to ensure billing accuracyReview rates from the Underwriting, Sales and Implementation departments to ensure accuracy before entering rates into applicable systemsMonitor customer account balances through researching, generating data queries and creating reports such as member audits and bills issued vs. bills paid reportsCoordinate with internal partners to validate and process rates and contract information to ensure they are updated accuratelyUtilize multiple reports to research, resolve, and ensure the accuracy of enrollment eligibilityAnalyze reports against existing billing / commission data and make appropriate changes to ensure accurate statement information Accounts Payable (A / P) and Accounts Receivable (A / R)Ability to remain focused and productive with changing priorities and repetitive tasks
Requirements:High School Diploma / GEDExperience to create and edit spreadsheets in Microsoft Excel.Experience to create and save documents in Microsoft WordExperience in using Microsoft Outlook to manage emails and calendar.1+ years experience in account reconciliation1+ years data entry experience Assets:Bachelor's Degree (or higher) in Accounting or closely related discipline1+ years of collections experienceExperience with Facets platform and 834 membership files.Bilingual - Spanish and EnglishExperience working in a health insurance operations environmentExperience working on Siebel program, Microsoft Office Access softwareCareers at UnitedHealthcare Employer and Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: enrollment, claims, medical claims, healthcare claims, insurance claims, insurance contracts, office, UnitedHealth Group, UnitedHealthcare, training class, customer service representative, customer service, CSR, Data Entry, phone support
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.