To apply for a job at Central Washington University, please go to careers.cwu.edu. Central Washington University is an Affirmative Action/ Equal Opportunity/Title IX employer committed to providing employment opportunities without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, disability, or protected veteran status.
Job ID 1544 Location Ellensburg Full/Part Time Full-Time Regular/Temporary Regular
The Patient Services Representative deals with confidential information in a professional manner. Organizes and provides patient support services; schedules appointments; manages phone calls; triage patient needs to medical/counseling staff; receives and registers patients; provides point-of-service admission; manages patient records; copies and faxes records. This position supports medical/counseling staff as needed with respect to office processes and the performance of their responsibilities. Performs assigned duties for both the medical and counseling functions of the department.
- Assists with patient/client care support in an outpatient healthcare setting including registering (checking in) and scheduling patient/client appointments using the department scheduling systems. - Operates office equipment such as copier, fax, multi-line phone, computers, printers, scanner, etc.; - Prepares medical billings using scheduling software and PeopleSoft; - Triages patient/client needs and refers to appropriate medical/counseling staff; - Answers patient/client questions regarding billing, delays or long waits for services, and scheduling issues; - Answers phones, transfers calls to appropriate personnel, responds to inquiries, and receives messages; - Assists patients/clients to complete forms, answers questions and directs them to appropriate staff as needed; - Assistant Executive Director with administrative responsibilities related to clerical support; - Assembles, pulls, prepares, maintains, reviews and retires patient care records. Files patient care paperwork (e.g., labs and x-ray reports); copies and faxes patient records; - Explains HIPAA/FERPA provisions to patients/clients; - Assesses patient/client requests and assists patients/clients by directing them to the appropriate staff member (medical practitioner, nurse, or counselor) by collecting pertinent information; - Screens phone calls and walk-in patients for urgency using independent judgment and makes appropriate referrals; - Completes nurse consultation requests or other pertinent forms as appropriate and routes them to staff to ensure follow-up; - Updates changes in providers schedules both as needed and as requested by staff members; - Responds calmly and communicates appropriate actions to routine and non-routine situations within established policies and procedures to issues posed by patients/clients and staff. - Supports department staff (e.g., distributing patient surveys upon request, running scheduling system inquiries on patients/clients, etc.); - Provides guidance to student employees as needed; - Works with the Patient Services Lead on entering, updating and reviewing credentialing requirements for the clinic and providers. - Ensures current credentialing websites and insurance companies have accurate information required to maintain our current billing practice. - Quarterly, reviews each provider and ensures an updated Washington Provider Application is up-to-date, and that required documents have been scanned, imaged, and uploaded to the appropriate sites. Responsible for providers review and attestation of their profiles. - Monitors credential websites for renewals, additions and requests for information. - Contact insurance companies to add, renew or modify prescriber profiles - Maintains paper and digital copies of credentialing materials. - Creates and maintains up to date contact lists of insurance companies and credentialing websites - Monitors the billing and credentialing e-mail address for information from insurance companies. - Completes online applications for prescribers. - Maintains paper and digital copies of prescriber applications and credentialing documents. - Assists prescribers in attesting to credentialing profiles. - Other duties as assigned
General office experience or customer/patient experience in a healthcare setting
Experience and/or training demonstrating the ability to provide customer service including the responsibility to listen to customers, identify issues, and to provide the appropriate referrals.
Experience or training that demonstrates the ability to use computer and computer software including an electronic billing system, copier, fax, and multi-line phone.
Ability to effectively handle stressful situations, make good decisions, and work calmly to help calm others.
Excellent communication and problem solving skills.
Ability to function as part of a multidisciplinary team.
Experience in healthcare office operations
Credentialing and/or medical billing/coding experience/education.
Knowledge of current procedural terminology, international classification of diseases and healthcare, and common procedure coding system books.
Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.
Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
Commitment to Diversity: Recognizes the value of diversity and helps create environment that supports and embraces diversity.
Pay,Benefits, & Work Schedule
Salary: $2480/month with periodic increases up to $3203/month
Schedule/Appointment: Monday - Friday, 8:00am-5:00pm (1 hour lunch) / 8 Month Cyclic / PSE Bargaining Unit 3
Working Conditions: Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer work station for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel may be required. Responds to medical or counseling crisis and emergency situations and reacts accordingly. Communication, verbally and written, is essential to ensure coordination and cooperation among all staff with regards to office operations. Some stooping, kneeling, bending, crouching, lifting, walking, carrying or moving of objects and other movements may be required.
Some alternate workweeks with routine rotation may include early morning hours required.
Benefits : CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit: http://www.cwu.edu/hr/benefits-0
How To Apply
To apply for this position, you must complete the on-line application and attach:
A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting;
Resume including work history, education, training; and
Contact information for three professional references.
Screening Begins: August 9, 2017
**Priority will be given to applications received by the screening date. Incomplete applications will not be considered.
Please contact Human Resources at firstname.lastname@example.org or 509-963-1202 if you require technical assistance with the on-line application process.
Conditions of Employment
Prior to employment, final candidate(s) will be required to submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.
This position is part of a Public School Employees of Washington (PSE) bargaining unit. New employees are required to meet the membership requirements of the current collective bargaining agreement within 30 calendar days of employment.
The seniority date for the selected applicant shall be set in accordance with Article 43.2 of the Public School Employees (PSE) collective bargaining agreement.
Located in historic Ellensburg, Washington, Central Washington University is a public four-year university. Home to over 10,000 students, Central has a commitment to hands-on learning and discovery, which takes students beyond the limits of the classroom and books. Central prepares students to become well-educated citizens who are ready for high-demand careers in the workforce and offers over 150 ...undergraduate majors as well as graduate studies programs and research. To prepare and enable students to succeed in a global economy, Central partners with over 30 colleges and universities around the world.CWU is an Affirmative Action/Equal Opportunity Employer/Title IX/Veteran/Disability Employer.