Opportunity: AmeriCorps State & National Position at Cradles to Crayons
Title: Partner Relations Fellow
FLSA Status: Non-Exempt
Reports to: Senior Operations Manager
Location: Chicago, IL
About Cradles to Crayons:
Cradles to Crayons (C2C) was founded in 2002, with the mission of providing children from birth through age 12, living in homeless or low-income situations, with the essential items they need to thrive - at home, at school and at play. C2C is at the cutting edge of volunteer management and has become the largest volunteer opportunity in the Boston area (where the organization is headquartered) providing unique, hands-on opportunities for people to help other people.
How Our Model Works: Cradles to Crayons collects new and nearly new children's items through grassroots community drives and corporate donations. Donations are then processed and packaged by volunteers, and are distributed to disadvantaged children through a collaborative network of social service agencies and school partners. C2C supplies these items free of charge by engaging and connecting communities that have with communities that need.
Cradles to Crayons meets a critical need as many children 12 years old and younger live in poverty stricken situations. Their living conditions can have negative effects on their self-esteem as poverty can lead to behavioral, social and emotional problems; their education as half of these children start 1st grade up to 2 years later than their peers; and their safety as they may live in more hazardous environments that can increase the risk of injury.
While meeting the immediate needs of low-income children, Cradles to Crayons also sets a foundation for lasting change by providing meaningful, tangible volunteer opportunities to thousands of individuals and families and hundreds of corporations each year by organizing clothing collections, hosting a fundraiser, or working in The Giving Factory warehouse.
Cradles to Crayons earned the highest possible rating from Charity Navigator for the sixth consecutive year. Only 4% of charities rated have received at least six consecutive 4-star evaluations, differentiating C2C from its peers and indicating that C2C outperforms most other charities in America.
Cradles to Crayons serves an intermediary function in the social services market. We are “the glue” between communities that have and communities that need. Everything we do is in collaboration with others. To identify children most in-need of Cradles to Crayons’ services, we partner with more than 550 non-profit organizations in Massachusetts and Philadelphia to distribute nearly 100,000 packages annually. In a 2013 survey of our nonprofit partners, 98% reported that Cradles to Crayons’ services are either “critical” or “important” to supporting the children they serve, because they: 1) allow social workers to allocate more time to providing their own necessary services to their clients (rather than spending time addressing issues related to basic needs); 2) provide direct relief to the child or family; 3) support social workers in building trusting relationships with children and families.
The Partner Relations Fellow is responsible for researching and vetting relationships with high-impact, diverse and innovative non-profit organizations in the community. The Partner Relations Fellow is responsible for tracking distribution and impact measures in the organization’s CRM to help inform organizational growth and forecast demand. This role’s responsibilities also lie within the distribution of KidPacks and all qualifying donated items to a network of non-profit agencies, schools, head starts, community health centers, etc. This position is working within systems to ensure timely distribution of product to our nonprofit partners and provide the highest quality customer service while in communication with nonprofit partnerships.
This is a full-time AmeriCorps position through our partnership with Project YES! at the Northwestern University Settlement House. AmeriCorps is a network of local, state, and national service programs that connects over 90,000 Americans each year in intensive service to meet community needs in education, the environment, public safety, health, and homeland security. AmeriCorps’ members serve with more than 3,000 non-profits, public agencies, and community organizations. Members serve in full or part-time positions over a 10-12 month period. Upon completion of their service, members receive a Segal AmeriCorps Education Award to pay for college, graduate school, or to pay back qualified student loans. Members also have access to other benefits such as: health insurance, child care, training, and student loan forbearance during their service.
Researches and vets all activities related to non-profit partnerships
Reports to the Senior Operations Manager on a weekly basis regarding status of children served and ordering trends
Responsible for identifying non-profit agencies in the community that encompass a broad variety of zip codes in Chicago’s most impoverished neighborhoods and will represent a wide array of organizational types that serve a diverse population representative of the need in Chicago
Staying current on local and national trends on childhood poverty and basic needs
Responsible for programmatic data, including: out of stock trends, demand trends, being able to articulate how agencies are using Cradles to Crayons and how to deepen the engagement within those agencies
Responsible for contributing KidPack growth goals
Prepare orders for fulfillment each week
Responsible for distribution and activities related to distribution
Ensure data integrity by: accurately recording out of stocks of baby gear in the online ordering system, closing out order batches in the online ordering system as they are picked up, accurately recording any items that are either cancelled or added at the time of pick-up, recording pick-ups on the tracking sheet and printing out new sheets as needed
Effectively communicate with nonprofit partners around compliance of pick-up and order expectations
Fill in for the Partner Relations Coordinator when necessary for trainings and communications with partnering agencies.
Leads volunteer groups as necessary. This includes weekend and evening events.
Input, track and maintain information in SalesForce data base.
Work with a team to help plan and execute Project YES! events including National Days of Service, Veteran’s Day, MLK Day, Global Youth Service Day, and Seeds of Service.
Attend Project YES! service trips on September 18-20, 2017 and March 26-28, 2018.
Works closely across C2C departments to maintain accurate and up to date data on C2C benchmarks and impact.
Assists in the coordination and execution of special events including logistics, invitation lists, program planning, site visits, and follow-up. This may include weekend and evening events.
Assist with daily operations tasks in the warehouse as needed.
Successful execution of above responsibilities.
Successful completion of annual priority goals relative to C2C annual priorities as determined with supervisor in Performance Evaluation Process.
Good communication exists with co-workers, non-profit partners, and volunteers
Management is appropriately informed by establishing quality non-profit partnerships
Kidpack and distribution goals are achieved
Non-profit partners have quality customer service experiences
Adheres to and understands budgetary requirements.
Non-profit partner database is as accurate and up to date as possible
At least 21 Years of Age
S. Citizen or Legal Permanent Resident
Strong written and oral communication skills as well as strong relationship-building skills.
Excellent customer service skills including the ability to communicate with visitors, donors, and community contacts in a courteous and professional manner.
Ability to navigate database platforms effectively, Salesforce experience a plus.
Familiar and comfortable with Microsoft Office suite (including Microsoft Word, PowerPoint, and Excel).
Ability to work independently, work under supervision, and work in a team-based and goal-oriented environment.
Self-motivated, resourceful, and the ability to multi-task and be highly attentive to detail.
Ability to absorb and apply new information rapidly.
Ability to work weekend and evening hours.
Ability to work comfortably in a warehouse environment where normal changes in temperature are to be expected.
Strong commitment to Cradles to Crayons’ mission and a passion for non-profit work.
Bachelor’s degree (or equivalent experience) in Social Work, Public Health, Cultural Anthropology or other relevant fields strongly preferred
Ability to speak Spanish is a plus
DIVERSITY IS OUR STRENGTH:
Diversity and Inclusiveness are core values at Cradles to Crayons, and we continuously strive to be a team where everyone feels welcome and supported. It is the policy of Cradles to Crayons to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information and/or any other protected characteristic under applicable law. Individuals from underrepresented groups are especially encouraged to apply.
Living stipend of $12,630; forbearance for qualified student loans; health insurance; $5,815 Education Award given upon completion of service; eligibility for SNAP benefits; invaluable training and experience.
TERM OF SERVICE:
This year’s term of service will run from September 6, 2017 through August 15, 2018. The Partner Relations Fellow will work Monday-Thursday and one additional day between Friday and Sunday depending on our volunteer schedule.
This is a warehouse environment and normal changes in temperature are to be expected while working inside the warehouse or outside, on or around the loading dock. There are no hazardous or significantly unpleasant conditions.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made by Cradles to Crayons which may pose serious health or safety risks to the employee or others, or which impose undue hardships on the organization.
Additional Salary Information: Living stipend of $12,630
Cradles to Crayons provides children from birth through age 12, living in homeless or low-income situations, with the essential items they need to thrive – at home, at school and at play. We supply these items free of charge by engaging and connecting communities that have with communities that need.
Cradles to Crayons collects new and nearly new children’s items through... grassroots community drives and corporate donations. Donations are then processed and packaged by volunteers, and are distributed to disadvantaged children across the state through a collaborative network of social service agencies and school partners.