The Gillespie Center Program Director is a management position of Homes with Hope (HWH) in Westport, CT, a 501(c)(3) charitable organization serving homeless families and individuals. The Program Director is responsible for the operation of the agency’s emergency shelter for single persons, the Gillespie Center for men (15 beds) and Hoskins’ Place for women (4 beds). The position reports to the Director of Emergency Shelter Services.
Case Management: Program Director shares caseload of 19 shelter residents with existing case manager using a Housing First Model approach. They must document case notes and update client information in Connecticut Homeless Management Information System and internal systems. Manage and assist with 211 Coordinated Access Network shelter entry assessments andshelter diversion screenings. Attend monthly Fairfield County CAN Meetings. Complete assessments using the Vulnerability Index Service Prioritization Screening Tool (VI-SPDAT) to support Case Action Planning. Scheduling and coordination with Health on Wheels Bus (HOW). Attend weekly Community Care Team Meetings. Serve as client advocate, coach, and resource in obtaining benefits and supportive services. Develop and maintain relationships with local social service providers for the benefit of clients served. Work with the Director to ensure that program is operated in compliance with local, state and federal guidelines, funding contracts and outcomes measures, including those of the state of CT Department of Housing. Maintain accurate case notes, documentation and files for all clients served. Places the welfare of HWH clients in matters affecting them above all other concerns and delivers kind, ethical and humane treatment to all regardless of race, creed, sex, disability, age or sexual orientation.
Staff Management: Supervises and works collaboratively with the shelter’s case manager and 24-hour residential staff. Participates with the the Director in hiring competent program/residential staff, motivating and leading staff, and measuring their performance with regular performance appraisals. The Program Director is also responsible for terminating staff when necessary in compliance with Connecticut labor laws and the policies of HWH. Administrative/managerial record-keeping as required.
Facility Management: Includes the sanitary and safe operation of the shelter. The Program Director must work with the DESS and property manager on general maintenance needs/repairs. All staff are required to alert property management to building problems as they arise.
Volunteer Management: Works with DESS to arrange and supervise volunteers as needed to assist in the daily shelter operations.
Administrative duties: Manages or accomplishes administrative functions regarding the facility, staff and program including but not limited to: electronic record keeping and reporting, client charts and with the DESS orders office/program supplies or food if necessary.
Outreach: Networks with partner agencies. May be required to represent the agency at community events, meetings and agency fundraisers.
Master’s Degree (MSW) in social work or closely related human services field.
Three to five years of residential program experience in program and staff management.
Demonstrated experience working with a diverse population.
Trained in Motivational interviewing and the Stages of Change
Comfort with statistical reporting and data systems.
High professional and ethical standards in working with a fragile population
Knowledge of government benefits, regulations and local resources impacting homelessness.
Excellent verbal and written communication skills.
Excellent time management skills.
Proficient in use of computers, Microsoft Office including Outlook, HMIS software and internet for research.
Ability to work in a team atmosphere with other managers.
Strong ability to effectively resolve immediate conflicts and crises.
Must be able to interact with the public, be people and results centered.
Homes with Hope, Inc. Mission Statement & Brief OverviewHomes with Hope’s mission is to provide facilities and supportive services in a structured environment that enables homeless people in the communities we serve to achieve an independent and self-sufficient life. We accomplish this through permanent supportive housing, casework and supportive services, emergency shelter, food and meals and th...e life skills training critical in preventing homelessness from reoccurring. Homes with Hope is devoted to addressing the special needs and problems of homeless families and individuals and people at risk of becoming homeless in lower Fairfield County. HwH first opened in 1984 as a homeless shelter for single men in a Town of Westport owned building. It was a time when homeless individuals, mainly men, were showing up on the door step of local congregations looking for aid. A number of Westport religious organizations worked together to try to solve the problem and from that collaboration the, then Interfaith Housing Association, was born. The agency has grown significantly since first opening in 1984, when food and shelter for homeless people were offered in an abandoned firehouse. The agency realized that food and shelter alone were not enough to help people move from homelessness to self-reliance. In response, Homes with Hope expanded the support services and housing options available to clients by providing the resources needed for them to be successful in their journey out of homelessness. We fulfill our mission with a continuum of services that starts with feeding the hungry through our Community Kitchen and Food Pantry and includes: emergency shelters, permanent supportive housing, casework services, pre-employment training and mentoring.