Time as Reported Grade 007 CVSL Regional Cardiology Responsibilities Position Summary: The position serves the Cardiology patient population and referring physicians in Clifton Springs, Canandaigua, Seneca Falls, Manchester and Penn Yan. Duties include answering phones, receiving and registering patients, and maintaining patient files. The candidate must present an image that deserves respect and obtains required cooperation from providers, patients and referring physicians. The candidate must possess excellent communication skills and exercise independent judgment and initiative in registering, scheduling and communicating with patients. The position requires attention to detail, the ability to prioritize tasks, to type accurately, and be familiar and comfortable working with computers. The candidate must be able to work independently, and perform routine and non-routine clerical duties of a specialized nature in an extremely busy environment. Patient privacy policies must be followed in the conduct of all job responsibilities. Responsibilities Patient Registration and Scheduling Greet patients reporting for clinical visits and procedures.In a confidential and professional manner, confirm demographic and insurance information and register patient in IDX.Evaluate acquired information for completeness and accuracy.Coordinate and review with billing staff to insure data is sufficient for their needs. Schedule procedures, follow-up appointments and ancillary tests with input from physicians and other health care personnel.This requires the ability to evaluate medical information provided, and to clarify information as needed for other areas.Must possess the ability to provide answers to questions asked by patients, and to determine which questions should appropriately be addressed by physicians or other health care providers.Requires attention to detail and appropriate follow-through, especially in scheduling procedures, where coordination of multiple calendars and offices is required.For those procedures requiring pre-authorization from insurers, Secretary will gather appropriate clinical information and submit to insurer, track progress, insure that pre-authorization is received prior to patientâ™s appointment. Phones Assess and triage incoming calls.Evaluate patient's concerns and refer to physicians or other health care personnel to address.Respond to callers independently, and follow-up to be sure all requests are handled in a timely fashion.Must project professional image to allow collection of accurate and complete medical information, while maintaining sensitivity to patient privacy issues. Communicate medical information to patients, and messages to other callers as directed by physicians and nurses, insuring that pertinent information and patient record is available when needed. File Maintenance Prepares charts for patients that will be seen in outpatient clinic, creating new patient files as needed.Organize files by clinic schedule, reviewing patient chart before clinic to make sure all relevant documentation and ancillary test results from the previous patient visit is filled completely and accurately in the chart. File loose documents into the medical record in accordance with record order guidelines.Inspects the quality of the record assembly and distributes outgoing records.Performs file room and record maintenance including repairing damaged folders and shifting records in the main file room to accommodate growth. Qualifications: High School diploma and 2.5 years related work experience; or an equivalent combination of education and experience. Prefer AAS in Secretarial Science with two to three years related experience, or equivalent combination of education and experience. Experience with IBM-compatible computers in a Windows environment and Medical Terminology required. Familiarity with MS Office, Excel and Word experience preferred.
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