We have an exciting opportunity to join our team as a Sr. Business Office Associate.
Position Summary: In this role, the successful candidate under the general direction of the RCO Director and the assigned RCO Manager/ Supervisor, the RCO BA is responsible for answering phones, obtaining and documenting insurance pre-authorizations and pre-certifications, verifying insurance, collecting co-pays and deposits, working Work Queues, and facilitating RCO and patient financial needs. Providing exceptional customer service while facilitating patient throughput by performing insurance clearance functions prior to service.
Responsible for creating the patient estimate form and timely communication of the liability.
Obtain insurance verification for treatments and diagnostic procedures and record in the appropriate system.
Assist with verifying insurance for pre-loaded appointments into Epic.
Answer phones. Provide information, take messages or redirect calls to the appropriate person.
Ability to be flexible regarding responsibilities when needed. All other related duties as required.
Demonstrate communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to physicians, nurses and staff at various levels; in person, over the phone, in writing and in electronically sent messages.
Exercise skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, and pressures of deadlines, competitive requirements and/or a heavy workload.
Maintain cooperative and professional relationships with office and clinical staff.
Assist with problem accounts.
To qualify you must have a Requires Associate's Degree and 2-3 years experience supporting patient accounts activities or clinical operations, or an equivalent combination of education and experience.
Must include prior experience with automated patient accounting systems, insurance verification and third-party operations.
Knowledge of medical terminology is required.
Strong knowledge of Front end hospital registration and /or practice operations is a must. Ability to work in a fast-paced multi-physician practice environment, and develop and maintain effective working relationships with physicians, staff and patients. Experience and competency with varied computer hardware and software, including registration and billing systems, word processing, spreadsheet, database, scheduling, communications. Training on appropriate systems will be provided. Excellent organizational and interpersonal skills required.
Preferred Qualifications: Prior EPIC experience a plus.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military or veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
NYU Langone Medical Center, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of... only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.NYULMC.org.