The Area Coordinator serves in a collaborative role with Residence Life staff in overall program development and works collaboratively with the Residence Life professional staff, Housing central staff, the Office of Student Life, along with other campus colleagues to further develop and strengthen the residential program. This position has primary oversight of the University Villas, a townhouse complex, and Nobili Hall, a traditional style residence hall, and will have responsibility to facilitate and support the development of the community serving junior and senior residents by creating an environment that allows for the academic, social, and spiritual growth of each student.
Due to the live-in nature and high visibility of the position, it is essential that the Area Coordinator model the values of a Jesuit, Catholic university and demonstrate the Department of Residence Life's commitment to the mission of Santa Clara University.
Position is a full-time, 12 month; three year fixed term position ending June 25, 2020 and requires flexibility of work hours, including work performed on weekends and evenings.
Essential Duties and Responsibilities
Community Development A. Actively and collaboratively, lead to create an environment that promotes citizenship, respect, growth, compassion and inclusive excellence among residents and staff. B. Work in collaboration with the Spirituality Facilitator to promote the spiritual growth of students and support small group and programming initiatives. C. Work collaboratively with other University departments to provide residents with opportunities to enhance academic excellence, explore spiritual development, and support general student wellness. D. Oversee the development and coordination of community programming, publications/newsletters and the budgets related to these functions. E. Serve as an advisor and resource for individual residents through personal consultation and conflict resolution. F. Maintain a positive presence within the community by being visible and accessible to residents, by modeling responsible behavior, personal integrity, and commitment to Jesuit philosophy of educating of the whole person. G. Educate residents about University emergency protocol and procedures.
Staff Supervision and Development A. Coordinate selection, training, evaluation and supervision of the University Villas and Nobili staffs, including Assistant Area Coordinators, Neighborhood Representatives and Desk Assistants. B. Foster staff unity and teamwork motivate student staff and empower them to promote student growth and development.
Student Safety/Welfare and Adjudication A. Serve as a University Conduct Hearing Officer and adjudicate student conduct violations in conjunction with the Office of Student Life. B. Communicate, administer and evaluate policies related to student life within the University, which protect and ensure the general welfare of students. C. Consult with students, staff, faculty, administrators, and parents and outside agencies as appropriate regarding student welfare issues. D. Exercise good judgment and ethical decision making, uphold University policies procedures and standards, and initiate disciplinary procedures when appropriate. E. Effectively respond to and manage emergency and/or crisis situations via participation in campus-wide duty coverage, which requires evening and weekend availability, in addition to overseeing safety and duty procedures for the University Villas community. F. Research, develop and implement a monthly conduct sanction workshop for students who host parties or cause other disruptions in the community.
Housing Duties and Responsibilities A. Coordinate and supervise all Housing administrative processes for the University Villas and Nobili Hall, including room changes, occupancy reports, following up on maintenance and facility needs, and completion of damage billing paperwork. B. Participate and assist with oversight of safety and evacuation drills and procedures. C. Assist Housing staff with University Villas room selection process. Provide training and supervision to desk staff on lock out and encoding procedures. D. Assist Housing staff with early arrival, winter and spring centralized check-in processes.
Residence Life Centralized Duties and Responsibilities
Serve as primary lead for the following areas:
A. Manage and lead the campus wide service desk program including coordinating staff selection, training, evaluation and the management of student employment administrative processes and mailing and package coordination. B. In partnership with the RLC Program, Housing Office and Undergraduate Admissions, coordinate and plan for Open House and Preview Weekend programs, including planning committee involvement and coordination of information sessions and building tours. C. Serve on University and Division committees as assigned. D. Complete other projects and tasks as assigned.
Other duties as assigned.
Provides Work Direction
Provides work direction to 3 Assistant Area Coordinators, 13 Neighborhood Representatives, One Head Desk Assistant, 10-15 Desk Assistants, all either undergraduate or graduate students.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Capacity to work in a 24-hour/7 day environment with the ability to quickly respond to and handle situations for the entire residential campus.
Considerable time is spent at a desk using a computer terminal.
May be required to travel to other buildings on the campus.
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
May be required to occasionally travel to outside customers, vendors or suppliers.
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment.
Mostly indoor office environment. Offices with frequent interruptions.
Comprehension of the Jesuit mission of the University, strategic initiatives, and major developmental issues of students at a highly selective, multicultural, residential university.
Knowledge of student development theory and philosophy of Residential Learning Community concepts.
Knowledge of housing functions essential.
Strong interpersonal skills required. Demonstrated ability to communicate professionally and effectively in both written and verbal form with a variety of stakeholders including, but not limited to, students, faculty, staff, and parents.
Experience working with housing assignments and facility related issues, including room changes, maintenance requests and administrative paperwork needed to manage various processes.
Experience adjudicating policy violations and an understanding of conduct philosophy.
Experience supervising others in a complex and dynamic environment.
Experience advising volunteer student groups.
Demonstrated ability to analyze and solve difficult problems and make well-reasoned and principled decisions on a variety of issues and situations.
Requires a high tolerance for ambiguity and extensive consultation to build consensus and to earn student, faculty and administrative support.
Ability to resolve conflicts utilizing counseling and arbitration skills.
Ability to handle crisis/emergency situations for entire residential campus. Must be able to respond to emergency situations.
Education and/or Experience
Master's degree in Higher Education, Counseling, Organizational Leadership or a similar program required.
Minimum of 1-2 years post undergraduate residential life experience. Previous professional experience preferred.
Santa Clara University, a comprehensive Jesuit, Catholic university located in California's Silicon Valley, offers its more than 8,000 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master's, Ph.D., and law degrees. Distinguished nationally by the fourth-highest graduation rate among all U.S. master's universities, California's oldest operating higher-education institution demonstrates faith-inspired values of ethics and social justice.