We'll put you in the driver's seaton vital projects that have strategic importance to our mission of helpingpeople lead healthier lives. Yes, we share a mission that inspires. We needyour organizational talents and business discipline to help fuel ours. It's theopportunity to do your life's bestwork.(sm)Use your Sharp Analytical Skills to help us support, compile and report keyinformation! Create, enhance, and maintain budget or financial planning models,surveys, benchmarks. Evaluate, interpret and analyze data and business processand analyze/monitor new, routine and ad hoc reports. Provide support whencompiling and reporting information and assume responsibility for dataintegrity among various internal groups and/or between internal and externalsources. Support short term operational activities.This is a client facing billable role for the Telecom Analyst.Positions in this function conduct and manage outcomes of various studies thatinclude analyzing, reviewing, forecasting, trending, and presenting informationfor operational and business planning. They support short and long termoperational/strategic business activities - by developing, enhancing andmaintaining operational information and models. They also develop and implementeffective/strategic business solutions through research and analysis of dataand business processes. *Employees in jobs labeled with SCA must support agovernment Service Contract Act (SCA) agreement.PrimaryResponsibilities: Develop telecom solutions to ensurethat business needs are translated to the correct technical requirements (e.g.PBX and database routing, Redirects, Screen-Pops) and ensure that allcompliance and clinical obligations are met (e.g. spripting verbiage, scriptingrequirements in clients contract) Coordinate with Workforce Planningand Management teams to ensure that routing solutions follow best practices inmeeting the client needs as well as overall business objectives (e.g.performance guarantees, average speed of answer goals, routing efficiency) Identify and optimize new andexisting routing solutions that will drive overall improvements to systemutilization, scalability, productivity and reporting outcomes Maintain and update routing data inboth CMS and the Toll Free Number databases and ensure appropriatecommunication to the parties requiring this information (e.g. contact centeranalytics, workforce planning, clinical operations) Maintenance of the Toll Free Numberdatabase to ensure maximum data relevance Perform other ad hoc analysis and duties as needed and as they relate to changingbusiness objectives Translate business requirements intotechnical specifications, computer code, screen layouts and interfaces withother systems
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.