The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
To support our faculty, staff, and student worker community, the UW is creating an Integrated Service Center (ISC) as a multi-channel resource (website, phone help desk, and walk-in center) for HR and Payroll inquiries and transactions. The ISC is the mission-critical portal to achieve the goals of the HR/Payroll Modernization Program, the largest single administrative initiative ever undertaken by the University. The ISC will not only support the transition to a new HR/Payroll technology, but will also play a role in facilitating new business processes across campus.
We are seeking highly motivated, entrepreneurial, team-oriented individuals to staff the ISC. You will help to build a world-class shared services organization, dedicated to providing an exceptional customer service experience. You will deliver seamless support services in a one-stop shop where UW employees' inquiries are responded to with enthusiasm, efficiency, accuracy, and full legal compliance. Your commitment to collaboration and customer care will improve the way the UW works and contribute to a culture of service that ensures access and inclusivity for everyone.
The University of Washington's Integrated Service Center has an outstanding opportunity for a Senior Application Analyst Payroll to play a key role in providing unified human resources and payroll customer support to employees throughout the institution.
This position is responsible for supporting updates to the configuration of Workday Payroll. As a contributor to the Payroll Application Support team, the ISC Senior Application Analyst for Payroll will serve as a subject matter expert within the Workday Payroll domain to ensure design, development, configuration, testing and launch of Payroll-specific features are complete and functional, both independently and in coordination with all other dependent Workday features.
Bachelor's Degree in Human Resources, Business Administration, Computer Science or a related field with a minimum of two to three years of applicable experience.
Experience working in the payroll domain
Experience working with HR/P systems configuration and maintenance, including 1+ years working specifically with the payroll module of the Workday application.
Requires in-depth knowledge of payroll business processes.
Ability to communicate clearly, in writing and in verbal presentations, to both technical and non-technical audiences
Ability to create and assimilate business process documentation
Extensive experience interacting with customers, including resolution of complex inquiries and efficient performance during high-volume timeframes
Experience supporting system testing and/or data validation activities
Master's degree in Human Resources, Business Administration, Information Science, Computer Science, or related field
Experience playing an individual contributor role within a shared services environment
Working experience executing relevant business processes at the University of Washington or in a comparable higher education environment
Experience in the use of customer support infrastructure tools, including a case management system, knowledge base and associated reporting tools
CONDITIONS OF EMPLOYMENT:
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.