The Director of Operations is responsible for identifying and meeting the needs of assigned clients through superior customer service, operational support and shared services to ensure the delivery of operationally excellent security services.
Serve as the key point of client contact to ensure the delivery of high quality security service at the assigned Account
Effectively lead local site management, ensuring that all Client and Contract goals and key performance areas are met
Collectively balancing the critical components of continuous process improvement, client and employee satisfaction and financial objectives
Ensures all locations are staffed with qualified officers aligned with client requirements and expectations through effective communication to recruiting staff
Ensures scheduling is maintained and validated per procedure and policy resulting in accurate payroll processing and minimal overtime for all locations
Weekly communication with local P2P site management and local client management addressing all P2P or client concerns, implementing best practices based on trending activity
Prompt action and follow up on any site related concerns ranging from employee matters up to client expectations and inspecting actionable items after implementation for effectiveness and compliance
Compliance with all HR policies and procedures regarding recruiting, hiring, performance coaching and terminations
Interacts with Client Management in a prompt and professional manner; evaluates service quality and initiates any necessary corrective action in a timely manner
Interfaces with third party client contractors ensuring compliance with all client post orders and expectations
Create, implement and track Security Officer Training per preset guidelines
Perform client visits to include facility audits at a regular frequency to be determine based on client and officer needs
Prepare and coordinate staffing schedules for the site; ensure that scheduling is handled effectively to meet client requirements
Update and maintain national and local Standard Operating Procedures
Prepare and present necessary information, training, reports, reviews and audit results at scheduled meetings or as requested by Client
Participates in Client initiatives and programs, including monthly conference calls with Sr. Regional Leadership
Ensure compliance with all local and state licensing requirements for security officers
This position often requires hours outside of a normal 40-hour workweek.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Education & Qualifications:
Bachelor’s degree preferred
5+ Years Physical Security Experience
3500+ HPW Management Experience Across Various Regions
5+ Years in Supervisory/Management Role
Must pass thorough background check to include MVR check
Skills and Specifications:
Proficient in MS applications (Outlook, Word, Excel, Power Point, Access & Project)
Experience in Security systems: CCTV, Automated Incident Reporting Software, Card Access Systems, etc.
Experience with scheduling software (WinTeam) preferred
Strategic thinker to improve process to grow and maintain current business structure
Ability to organize workflow
Multitasking experience and expertise
Possess highly effective written and verbal interpersonal communication skills
Experience leading a team
Ability to work under stressful conditions
Experience conducting oral presentations and group meetings
Ability to direct, motivate, train, coach and discipline staff in a positive manner
Point 2 Point Global Security, Inc is a 100% woman owned, small business, incorporated in the State of California in 2004 by Stephanie L. Point, 10 year law enforcement veteran of the Los Angeles and Bell Gardens Police Departments.
Since 2004, Point 2 Point has provided universal security solutions for our clients that focus on providing highly trained security professionals, tailored to the ...specifics of every job. We provide specialized security services, physical security, asset protection, executive protection, uniformed guard services, detention enforcement and security escorts. Our highly trained team consists of off duty and retired police officers, government agency and ex-military professionals. With access to thousands of these security professionals, we are able to meet the needs of our clients nationwide – 24/7.
Our most important asset is our people. The extensive training and personal development provided to Point 2 Point employees is second to none in the security services industry. As a result, our people are able to make a measurable difference while contributing to the