The College of Agriculture and Life Sciences (CALS) is a pioneering practitioner of purpose-driven science and Cornell University's second largest college. We work across disciplines to tackle the challenges of our time through world-renowned research, education and outreach. The questions we probe and the answers we seek focus on three overlapping concerns: natural and human systems; food, energy and environmental resources; and social, physical and economic well-being. Since our founding, we have been evolving to meet the changing needs of our world. As our areas of study have diversified, we have established top-ranked programs and over 20 majors in community and rural development, environment and natural resources, food and nutrition, applied economics, agriculture, international programs and life sciences. It is vital to us that we match the excellence of our science with the generosity of our spirit. We want to leave the world better than we found it, so we seek out those not simply driven to master their discipline, but passionate about doing so to serve the public good. CALS is fundamentally invested in improving the lives of people, their environments and their communities both in New York state and around the world.
The Audio-Video (AV) Support Specialist II delivers high level user assistance in all teaching classrooms and conference room spaces. Serves as the first point of contact and primary responder to all teaching related emergency calls and support requests. Utilizes the incident management and tracking system (Remedy). Responsible for regularly scheduled maintenance of systems and replacement of consumables (batteries, lamps, etc.). Regularly responds to customer questions and requests via email, phone, and in person; often providing troubleshooting guides and documentation. Creates/develops system documentation and best practices for teaching with technology, and regularly reviews and updates existing FAQs and web pages for content and accuracy. Under the direction of the Educational Technologies Manager, assists with teaching technology planning, consulting, project management, and purchasing.
Bachelor's degree. More than one year and less than 2 years' experience or equivalent. Strong problem solving and research skills, with the ability to learn new technologies quickly. Demonstrated experience with providing user support and customer service for video conferencing and web-based conferencing technologies. Demonstrated experience in configuring and troubleshooting AV presentation systems. Strong AV and desktop support (PC and Mac) skills. Intermediate experience with Crestron control/switching systems. Strong computer skills including an understanding of computer hardware, Windows operating system, and presentation software. Experience with Microsoft Office (especially PowerPoint and Excel), Zoom, Skype. Strong oral and written communication skills including ability to obtain and convey service information to others of varying levels of technical knowledge and responsibility. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies. Must be highly organized with fine attention to detail, and have a strong customer service orientation. Ability to meet deadlines, manage competing priorities, and be highly responsive to requests.
CTS certification (or higher). Experience supporting faculty and staff in a higher education environment. Strong understanding of wired and wireless computer networking. Knowledge of Deep Freeze, Microsoft deployment and management tools, Casper. Experience with tablets/iOS/android for wireless presentation applications. Proficiency in programming Crestron presentation system controllers (SIMPL, C#). Experience with lecture capture tools and software. Experience with AV post-production. Experience in developing multimedia and web solutions for teaching.
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Visa sponsorship is unavailable for this position. This position does not provide relocation assistance.
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Instructional Tech Spec II
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