Reporting to and receiving limited supervision from the Director of Disabilities Resources (DR), the Associate Director (AD) analyzes documentation of disability to assess educational limitations and determine appropriate accommodations, provides programmatic support; develops programs; disability management; advisement and confidential counseling to students with disabilities; participates in case management; advocates on behalf of the University; acts as a resource to the greater campus and community at large as required under the mandates of Section 504 of the Rehabilitation Act of 1973; The Americans with Disabilities Act Amendment Act, and the state of California, Santa Clara University, and Disability Resources.
Essential Duties and Responsibilities
1. Service Organization a. In coordination with the Director, designs, develops, and implements a comprehensive program of services to meet the needs of students with disabilities within the framework of federal regulations, current and accepted learning theories, and available financial resources. b. In coordination with the Director, facilitate a program to improve knowledge, skills and usage of computers and assistive technologies by students with disabilities for the purpose of enhancing academic success. c. Manages the progress and maintains regular contact of students with disabilities concerning skills for college survival including learning strategies, self-advocacy, organizational skills, time management and social communications skills. d. Maintain accurate and confidential records, as well as tracking ongoing cases, recurrent cases and following up with students.
2. Accommodations Review and Support Compliance a. Review disability-related documentation (i.e. psycho-educational assessments); prescribe accommodations, strategies and interventions for students with disabilities. Facilitates student awareness of the resources and policies of the department. Orients each student towards his or her role as self-advocate for services. b. Consult with physicians, psychologists, therapists, and other prescribers of accommodations as needed. c. Advises, negotiates and partners with faculty in administering academic and/or curriculum adjustments and accommodations to students with disabilities in compliance with ADA, section 504 and section 508 of the Federal Rehabilitation Act of 1973. Acts as a resource for faculty and mediates between faculty and students.
3. Operations Management a. Assists in establishing work standards for Disability Resource staff, students, and outside consultants. b. Assists in specific job training for staff and student workers. c. Reporting to the Director and in conjunction with the with the Accommodations Coordinator, coordinate the acquisition of adaptive technology, auxiliary aids, and interpreters/Communication Access Real time Translation (CART) to provide infrastructure of equal access. d. Oversees all functions of department in Director's absence.
4. Campus and Community Collaboration & Education a. Partner with the academic divisions throughout the University to provide comprehensive and consistent messaging and services for all constituents. b. Function as one of the campus experts for the provision and coordination of academic accommodations for students with disabilities ensuring compliance with applicable laws, regulations and policies. c. Serve as primary liaison with external disability related organizations and resources, including but not limited to, the Association of Higher Education and Disability (AHEAD). d. Articulates University, State, and Federal policies and regulations to faculty and staff. Assist in managing office communication materials and venues, including but not limited to, flyers, brochures, website information and development, etc. e. In collaboration with Director develop workshops for students, staff and faculty on issues related to access and accommodations. f. Supports Director's role in providing outreach, education, and promotion to faculty, staff, and students.
5. Assessment & Policy a. Assist in oversight of database management (AIM); including accurate data entry by all staff members and ability to generate reports on demand. b. Work with staff, faculty, and appropriate University Offices (e.g., Admissions, Institutional Research, Office of the Registrar, and Drahmann Advising Center, Cowell Center, Office of Student Life, etc.) to develop and maintain a comprehensive needs assessment for students with disabilities; provide leadership and resources for the design of program and strategies to respond to those needs, including student-focused events as well as faculty and staff development initiatives. c. Reviews, and recommends updates and changes of policies (e.g., documentation guidelines, grievance policy) to the Director of Disability Resources. d. Partners with academic support services (e.g., tutoring services, workshops) to ensure that they are appropriate and relevant for the needs of Santa Clara students with disabilities. e. Complies data and develops reports on all aspects of the support services area such as the annual report, strategic planning, division and system wide reports for Office of Student Life.
6. Other duties and responsibilities: a. Serve as a member of the University's ADA Facilities Committee as designated by the Director. b. Serve as a member of the Student Welfare Team as designated by the Director. c. Serve on other committees as needed and approved by Director. d. The AD will be expected to work in a variety of locations across campus, including offices, classrooms, residence halls, Library, and other student facilities as needed to provide the necessary support for the students registered with Disability Resources. e. The AD will be expected to work some evening and weekend assignments. f. Other duties as assigned.
1. Recommends initiatives and implements changes to improve quality and services. 2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices. 3. Maintains contact with customers and solicits feedback for improved services. 4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives. 5. Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions. 6. Prepares and submits reports as requested and required. 7. Recommends guidelines to support the functions of the unit.
Provides Work Direction
Assists in providing work direction and supervision for the Accommodations Coordinator.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time is spent at a desk using a computer terminal. May be required to travel to other buildings on the campus. May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations. May be required to occasionally travel to outside customers, vendors or suppliers.
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
- Typical office environment. - Mostly indoor office environment with windows. - Offices with equipment noise. - Offices with frequent interruptions.
a. Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity as well as commitment to and demonstrations of skills, knowledge, and awareness to service the unique needs of the diverse community of Santa Clara University. b. Strong knowledge base of psycho-educational test instruments; current clinical and research based understanding of disabilities (e.g., learning disabilities, ADHD, physical disabilities, sensory impairments, autism spectrum, psychological conditions, chronic medical conditions, traumatic brain injury, etc.) c. A thorough understanding of Section 504 of the Rehabilitation Act of 1973, Americans with Disability Act Amendments Act (ADAAA), and the Family Educational Rights and Privacy Act (FERPA). d. Knowledge of state and federal rules and regulations applicable to accommodations for individuals with disabilities. e. Knowledge of program development and major campus program planning; working knowledge of other student services programs. f. Knowledge of the principles, practices and trends of the Student Services field. g. Knowledge of the principles of individual and group behavior; general knowledge of individual counseling techniques.
a. Strong organizational, communication (written and oral), and public relations skills; including time management, multitasking, and project completion, and delivering workshops or trainings. b. Capacity to diffuse volatile situation requiring sound, timely decisions in the interest of the student, Disabilities Resources, the University and in conjunction with federal law. c. Commitment to customer service, both internal and external to the department, with demonstrated empathy and patience with students who are confronted by learning and living barriers secondary to disabilities. d. Proficiency in MS Word, Excel, Google Calendar and Mail, etc., and ability to learn web applications and a relational database management system are required. Experience with PeopleSoft preferred.
a. Ability to efficiently multi-task, work under pressure, handle frequent interruptions and meet deadlines. b. Ability to encourage and motivate students and staff, and work effectively in a fast-paced work environment. c. Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities. d. Ability to respond to emergency situation in a timely manner. e. Ability to quickly learn and apply a variety of state, federal, and SCU policies and procedures. f. Ability to articulate developmental needs of students and to design programs to meet those needs. g. Ability to create programs that are responsive to a diverse and multicultural environment. h. Ability to evaluate orientation programs and design appropriate program responses. i. Ability to deal with sensitive and challenging administrative and interpersonal issues in a positive, proactive manner. j. Ability to develop and train end users (student with disabilities and faculty) on appropriate adaptive technology and alternative media. k. Ability for clear, cogent written and oral communication. l. Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies. m. Ability to advise students individually and in groups on complex student-related matters; ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions.
Education and/or Experience
Education a. Master's degree in learning theory, education/special education, higher education administration, college student personnel, counseling, social work, psychology or related field.
Years of Experience
Required: a. Five years of professional experience providing direct service to students with a wide range of disabilities with a post-secondary institution is required.
Preferred: a. Experience working in student disability resources.
Santa Clara University, a comprehensive Jesuit, Catholic university located in California's Silicon Valley, offers its more than 8,000 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master's, Ph.D., and law degrees. Distinguished nationally by the fourth-highest graduation rate among all U.S. master's universities, California's oldest operating higher-education institution demonstrates faith-inspired values of ethics and social justice.