The Program Manager for Community-based Learning (PM-CBL) will provide administrative and operational support to the Director and Program Directors of CBL in the Arrupe Weekly Engagement Program (AWE) and the Thriving Neighbors Initiative (TNI). As a member of the CBL team, the PM-CBL will collaborate with other members of the ICJE staff to assist in the successful accomplishment of the Ignatian Center's goals for CBL. This is a fixed-term position reporting to the Director of Community-based Learning.
Essential Duties and Responsibilities
A. Provide operational support for the AWE program B. Support assessment practices for both AWE and TNI C. Collaborates with the broader work of CBL and ICJE D. Executes other tasks as assigned by DCBL.
A. Provide operational support for the AWE program. 1. Coordinate communication with community partner organizations to ensure successful preparation and execution of quarterly student sign up process and orientations 2. Execute the quarterly student sign up process and off-site orientations in collaboration with Program Director for Community-based Learning 3. Collaborate with Program Director to address student issues regarding placements 4. Coordinate reporting and communications with all community partners following each sign-up process 5. Oversee onboarding of new community partners 6. Manage partner outreach to ensure quality customer service and quality control, including visits, emails, surveys, etc. 7. Maintain accurate and timely community partner information in database 8. Support community partner and faculty workshops 9. Support undergraduate student Community Development Fellowship programs as needed
B. Support assessment practices for both AWE and TNI 1. Coordinate the execution of the AWE quarterly student assessment survey (Electronic Progress Report), including overseeing distribution, analysis, and reporting of data to key constituents 2. Manage, organize, and distribute impact data pertaining to TNI
C. Collaborates with broader work of CBL and ICJE. 1. Supports on-campus and community-based events related to community partners for AWE and TNI. 2. Supports fundraising efforts for ICJE under direction of the Director of External Relations and ICJE Leadership. 3. Supports communication and marketing efforts for ICJE under direction of Director of Communications and Marketing and ICJE Leadership 4. Contributes to discussions, activities, and other events appropriate to ICJE staff in order to advance the internal and external success of the Ignatian Center. 5. Supports and, as possible, attends events of other teams of the Ignatian Center, particularly those identified as high-priority.
D. Executes other tasks as assigned by the DCBL.
Provides Work Direction
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time is spent at a desk using a computer terminal.
May be required to travel to other buildings on the campus.
May be required to occasionally travel to outside customers, venders or suppliers
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment. Offices with frequent interruptions.
Understanding of community engaged learning in the university/community context.
Excellent interpersonal and verbal/written communication skills.
Outstanding organizational and project management skills and data management acuity.
Spanish language proficiency highly desired.
Demonstrated knowledge of MS Office/GoogleDocs required; Microsoft Access, Qualtrics and advanced data analytics in Excel preferred.
Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Demonstrated ability to cultivate collaborative relationships with university faculty and community stakeholders.
Entrepreneurial spirit, flexibility, adaptability and willingness to respond spontaneously when opportunities arise.
Creative mindset, openness to change and enthusiasm for collaborative program development.
Demonstrated ability to drive projects from inception to completion.
Excellent judgment, attention to detail, and ability to be self-directed.
Ability to work non-traditional hours.
Valid U.S. Driver's License.
Education and/or Experience
Bachelor's degree required.
Minimum of three years of experience in related field required.
Santa Clara University, a comprehensive Jesuit, Catholic university located in California's Silicon Valley, offers its more than 8,000 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master's, Ph.D., and law degrees. Distinguished nationally by the fourth-highest graduation rate among all U.S. master's universities, California's oldest operating higher-education institution demonstrates faith-inspired values of ethics and social justice.