Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.
In the role of IT Manager, the incumbent will provide management and oversight of the Department of Mining and Minerals computing facilities. This role also develops and administers hardware, software and instrumentation systems to support teaching, research and extension programs within the department. This position supervises the IT Support Specialist and assists with quality service to faculty, staff, and graduate students with the use of computer hardware, software, security, networks, and specialized mainframe technology. This role oversees the administration of the helpdesk ticketing system and ensures prioritization of requests for assistance. This role supports desktop configurations, peripherals and accounts, and installs relevant software and connections including automatic updates of operating systems, vital software, and security programs. This position utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, equipment maintenance and repair, and computer operations assignments. Uses project management and risk assessment tools to plan, analyze, and manage team activities. This role serves as the lead on development and implementation of short and long term projects.
Bachelor's degree in information systems, computer science, engineering or related area or significant work experience that equates to a Bachelor's degree. Experience in managing department's computer laboratories and servers; Experience in designing, developing, and analyzing computer systems, based on individual and department needs; Demonstrated experience in decision making regarding the security of computers and website. Additional qualifications include, knowledge of PC, Microsoft, Apple and Google products and operating systems; Professional experience and proficiency working with enterprise networking; Demonstrated knowledge of project management standards; Skill and knowledge in using a variety of tools to strategize, map, and complete projects within designated timeframes; Skill at managing team members and stakeholder expectations in the face of scope change, competing demands, and task surges; Experience in forming relationships quickly to troubleshoot successfully and manage customer concerns.
Master's degree or equivalent experience in information systems, computer science, engineering, or related area. Experience in designing, develop, and implement computer software for Automations Laboratories. Previous experience working with faculty in support of sponsored research in at least one of the following areas related to mining: cybersecurity, data analytics, automation/robotics. Previous experience related to the mining industry. Demonstrated experience and knowledge of Virginia Tech Policies for Information Technology and Computer Privacy. Experience or knowledge of Virginia Tech procedures for network administration.
Employee Category: Administrative and Professional Faculty
Appointment Type: Restricted
Tenure Status: Non-Tenure Track
Percent Employment: Full-time
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.
For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.
Virginia Tech takes a hands-on, engaging approach to education, preparing scholars to be leaders in their fields and communities. As the commonwealth's most comprehensive university and its leading research institution, Virginia Tech offers 240 undergraduate and graduate degree programs to more than 31,000 students and manages a research portfolio of more than $513 million. The university fulfil...ls its land-grant mission of transforming knowledge to practice through technological leadership and by fueling economic growth and job creation locally, regionally, and across Virginia.
Through a combination of its three missions of learning, discovery, and engagement, Virginia Tech continually strives to accomplish the charge of its motto Ut Prosim (That I May Serve).