Summary: Coordinating the day to day operations of the ophthalmology department. Daily schedules and assignments of teammates and rooms by provider. Utilize COA/COT skills to perform patient assessments via phone or in person and implement ophthalmology interventions. Responsible for educating teammates, auditing for accuracy and ensuring the smooth flow of patients through the clinic on a daily basis.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Creates and assigns room and provider assignments by day.
Ensures patient flow is smooth from check in to check out; keeping up with daily changes in flow and implementing immediate changes to keep the operations going and preventing delays.
Is the first point of contact for patient concerns and issues.
Ensures timely patient access and works directly with the scheduler for add in patients.
Controls supply costs.
Is responsible for the training and documentation of skill assessments for teammates.
Is responsible for administering biannual skills checks and any retraining on all ophthalmology equipment to maintain accuracy for all techs.
Assists in ensuring providers are getting in timely charge submission and surgery dictation.
Assists manager in process improvements and workflow processes.
Prepares equipment and assist provider with treatments and examinations of patients.
Act as “scribe” for the provider by entering information into the EHR system.
Administer prescribed medications and treatments in accordance with approved ophthalmology techniques.
Refill patient medications as per clinic protocol.
Respond to all patient needs, initiate appropriate action and notify appropriate personnel as needed.
Educate the patient as directed for many topics to include but not restricted to medication use, wound care, and hygiene.
Respond to all urgent and emergency patient telephone calls transferred from reception and initiate treatment per clinic protocol.
Regularly check messages and answer within twenty-four hours.
Document history and physical assessment for assigned patients.
Order and stock all medications.
Maintain Nursing Log and Nursing Task Logs as needed.
Maintain routine daily responsibilities such as but not restricted to: stocking rooms, contacting post-surgical patients, responding to tasks, etc.
Work as a team with all providers and staff.
Demonstrate and exemplify behavior consistent with DaVita’s core values – service excellence, integrity, team, continuous improvement, accountability, fulfillment, fun.
Maintain knowledge of company policies and procedures, OSHA and other related regulations and guidelines, and ensure department compliance.
Use, protect, and disclose CSHP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Attend and complete all required training and development to include annual compliance training.
Perform additional duties as needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COA or COT from an accredited school; at least five year of office experience; experience in a busy, multi-clinician office setting is preferred.
Certificates, Licenses, Registrations:
Current COA or COT and CPR certification.
Microsoft Office and an ability to learn and use CSHP's IDX scheduling , E.H.R. and LIS laboratory software.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write neatly, efficiently, and effectively routine reports, correspondence, and other written notes. Ability to type effectively, efficiently and to learn a new vocabulary is very important. Ability to speak effectively before patients or employees of organization. Ability to communicate medical information to non-medically trained people and communicate with people of different social, educational, and cultural backgrounds.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to calculate dosages accurately.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Other Skills and Abilities:
Exceptional interpersonal skills.
Ability to establish and maintain effective working relationships with patients, providers, clinical and administrative units.
Ability to use appropriate judgment, independent thinking and creativity when resolving patient care issues.
Teamwork and multitasking skills.
Ability to work in a fast pace environment.
Ability to navigate the EHR system.
Physical Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate. Requires frequent exposure to communicable diseases, toxic substances, bodily fluids, medicinal preparations, and other conditions common to a clinical environment. Work is performed in an office environment, under fluorescent lighting. Involves heavy contact with patients and the public by telephone. Frequent pressure due to multiple calls and inquiries. Temperature may fluctuate.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee must occasionally lift and/or move up to 50 pounds. Requires manual dexterity sufficient to operate standard medical and office equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DaVita Medical Group is a multi-specialty group representing the Colorado market for DaVita HealthCare Partners. DaVita is an integrated, physician-driven, patient-centered healthcare delivery system serving the beautiful Pikes Peak Region. The group has 12 locations including 3 urgent care centers, a specialty medical campus and ASC. The integrated care model is supported by full-service, in-hous...e diagnostics (pharmacy, radiology, lab), a hospitalist team and SNF services.
DaVita Healthcare Partners offers an impressive benefit package with all the bells and whistles. Our mission is to be a partner of choice, provider of choice and employer of choice. Bring your element of amazing and join our team today.