The Coordinator for Degree Clearance is responsible for the appropriate processing of all records related to a student’s application to graduate, the degree clearance process, the degree posting process, the creation and mailing of diplomas, and the creation of the commencement bulletin. The Coordinator must assess all records in accordance with the academic policy of the institution and maintain all records with the utmost of accuracy. The Coordinator must collect, summarize report and analyze data related to the degree clearance process. The Coordinator works in conjunction with the Academic Records team to support unit and office initiatives.
Bachelor’s degree or the equivalent in experience or training.
Proven record of successful experience in student-oriented service environment
At least 3 years of direct experience in a related service position
Proven record in working successfully with diverse populations
Proven accuracy, attention to detail and organizational skills in dealing with a large volume of records
Strong computer skills with experience with data entry
Proven ability to problem solve and to apply policy and regulation consistently as directed
Strong interpersonal, oral and written communication skills
Attention to detail
Demonstrated ability to work creatively and collaboratively in a diverse and fast moving office environment
Demonstrated ability to be a fast learner and a fast starter in a continuously evolving technological environment
Demonstrated commitment to providing outstanding customer service to a diverse customer base
Proficiency with Microsoft Office programs, including Word, Excel, Access and SharePoint
Working knowledge of relevant laws and regulations affecting academic institutions including FERPA, ADA, HEA, etc.
Experience in higher education, knowledge of Colleague or similar ERP, and previous work with confidential records
A global outlook, practical idealism, and a passion for public service define American University. American University is a private doctoral institution situated in a residential neighborhood of northwest Washington, D.C. Our academic strengths are grounded in social responsibility and a commitment to cultural and intellectual diversity.