This position is located at St. Vincent's Healthcare, Billings, MT. The schedule is Monday – Friday 1:00pm – 930p.
The Financial Health Advocate is responsible for providing financial advocacy counseling to individuals who are uninsured and underinsured.
The Financial Health Advocate determines patient's medical financial needs by assisting patients in applying for Medicaid coverage, qualifying for State or Federal programs, education of the Affordable Care Act, presenting patients with payment plan options, and identifying individuals who are in need of Financial Assistance.
This position is responsible for quality assurance in application processing and procedures, along with adhering to all compliance requirements mandated by CMS, HIPAA, JCAHO, etc.
Acts as liaison between departments located at the care site and/or RSC; fostering open communication and team work, utilizing positive and effective communication with all team members.
Basic computer knowledge including experience with Microsoft Office Suite.
High school diploma / GED or equivalent
One year Financial Counseling experience and/or insurance knowledge
CAC- Certified Application Counselor (within 3 months of hire)
State Navigator License (to be completed within 3 months of hire if determined at site)
Financial Counseling experience - 2+ years
Medicaid / Medicare knowledge
Previous Certified Application Counselor training (CAC) - Federal
Understanding of State and Federal Programs available to the indigent care population i.e. food stamps, Medicaid expansion, SSI, SSDI, etc.
Ability to read, understand and apply personal tax return information
Ability to read and understand a profit and loss statement
Previous hospital/medical office, medical insurance and/or customer service experience
Proficient computer skills. Excellent customer service skills, both written and verbal. Interpersonal skills necessary to interact with patients and their families, physicians, nursing personnel and co-workers. Strong organizational skills and attention to detail. Ability to multi-task and coordinate more than one event at a time. Professionalism required. Knowledge of medical terminology and healthcare benefit plans, drug reimbursement programs, Medicare, Medicaid and other third party payers
We reveal and foster God's healing love by improving the health of the people and communities we serve, especially those who are poor and vulnerable.
Inspired by our faith,
•We will be distinguished as the premier person-centered health system and trusted partner.
•We will share accountability with clinicians and other stakeholders to coordinate care across all settin...gs and improve access, quality, health outcomes, and affordability.
•We will grow as community-based health networks to serve more people in partnerships with others who share our vision and values.
Caring Spirit - We honor the sacred dignity of each person.
Excellence - We set and surpass high standards.
Good Humor - We create joyful and welcoming environments.
Integrity - We do the right thing with openness and pride.
Safety - We deliver care that seeks to eliminate all harm for patients and associates.
Stewardship - We are accountable for the resources entrusted to us.