Under direction of Director, Access Service Quality, this position will plan, design, support and manage projects for Patient Access Services centered on advancing and elevating Patient Access operational excellence and services.Individual is responsible for managing all phases of a project including planning, coordination, management of tasks to completion, and change management.Position does not have direct reports.
â¢Ability to lead, plan, and manage projects including routine status report outs.
â¢Strong organization, multi-tasking, planning and time management skills.
â¢System savvy, particularly with automating data collection and reporting.
â¢Excellent verbal, written, professional communication skills.
â¢Negotiation skills to coordinate project support to accomplish objectives.
â¢Promote, advocate, and affect change.
Â·Serve as project leader to ensure achievement of project objectives within established timelines.
Â·Independently develop project plans and timelines that outline resource needs assessment, internal and external.
Â·Operate under minimal supervision, provides project planning, scheduling, risk and issue management including change management and communications.
Â·Prepares and presents frequent quality, statistical, and operational reports including analysis of progress toward program/project goals. Investigates and reports on data to analyze indicators and trends in areas of interest.
Â·Creates and maintains project system and status documentation from initial stages of problem identification through stabilization post implementation.
Â·Proactive identification and communication of project risks and ability to independently develop and manage specific contingency plans to address those risks.
Â·Ensure the most effective operations through program development, process improvement and coordination/integration of processes with other sections.
Â·Provides project education and assistance to users across VUMC.
Â·Demonstrates and models clear communication skills, ensuring the concerns of the customer, colleagues, and staff are heard and addressed timely and effectively.
Â·Collaborates with internal and external project team and stakeholders.
Â·Demonstrates good team building and leadership skills.
â¢3+ years applicable experience
â¢Computer proficiencies: Microsoft Office (Outlook, Powerpoint, Vision, Word, Excel), share point
â¢Preferred: Project management tools (MS Project or similar); experience with contact centers and capacity
Vanderbilt University Medical Center is a comprehensive health care facility dedicated to patient care, research, and biomedical education. Our reputation for excellence in these areas has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the Southeast choose Vanderbilt University Medical Center for their health care because of o...ur leadership in medical science and our dedication to treating patients with dignity and compassion.The mission of Vanderbilt University Medical Center is to advance health and wellness through preeminent programs in patient care, education, and research.