Be part of something daring and bold and help rewrite the history of UnitedHealth Group!We're changing the landscape of health care with people like you, who really know how to get down to business. When you join us at UnitedHealth Group as a Business Analyst, you will use your sharp business skills to assist in creating, controlling and improving business processes. You will solve complex problems as you serve as a resource to others on your elite team. You will create process design, project implementation, diagnose process improvement opportunities and develop solutions. You will also provide quality reporting, analysis, audits, and develop plans and programs to support continuous quality improvement. You'll be in the driver's seat on vital projects that have strategic importance to our mission of helping people live healthier lives. You'll be doing your life's best work.(sm) Primary Responsibilities:Liaison with internal business teams to understand ongoing and upcoming Consumer Net Promoter Score survey needsLead process design and project implementation teams in process improvement activitiesDiagnose process improvement opportunities and develop solutions using principles of process excellence and related toolsSupport the sample design for those surveys by developing the sampling criteria, and by defining and documenting business and functional requirements for sample productionTranslate business requirements into technical specifications for programmingProject manage an ongoing list of sample requirements and oversee the delegation of programming resources in order to meet deadlinesAdminister or oversee multiple periodic sample production runs and log events, changes, errors related to each runDesign and update Quality Assurance checklists and supporting queries and analyses to ensure validity of sample production runsMaintain regular, clear communications with external research vendor on sample issuesMaintain informal knowledgebase of Optum data systems used as sources for sample data
Required Qualifications:Bachelor's degree in Business, Finance, Mathematics, Statistics, or related field or equivalent work experience4+ years of experience in writing business and / or system requirements and business / finance analysis2+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects and deadlinesExcellent communication skills Preferred Qualifications:2+ years of experience with MS Project, Access, Word, Excel, PowerPoint, SharePoint and Visio4+ years of experience in writing SQL queries or demonstrated proficiency in writing / understanding complex SQL queriesPrevious Healthcare Industry experiencePrevious Team Lead or Project Lead experienceExperience with JIRA or related issue and project tracking softwarePrevious experience with SAS Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.